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Glassix

Glassix

Overview

What is Glassix?

Glassix's unified inbox eliminates the need for multiple tools, streamlining workflow management with AI-powered chatbots to personalized greetings, keep customers engaged in one place.Glassix refines interactions, allowing users to deliver exceptional customer experiences. It removes manual tasks with automation capabilities,…

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Reviewer Pros & Cons

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Pricing

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What is Glassix?

Glassix's unified inbox eliminates the need for multiple tools, streamlining workflow management with AI-powered chatbots to personalized greetings, keep customers engaged in one place. Glassix refines interactions, allowing users to deliver exceptional customer experiences. It removes…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Glassix?

Glassix's unified inbox eliminates the need for multiple tools, streamlining workflow management with AI-powered chatbots to personalized greetings, keep customers engaged in one place.

Glassix refines interactions, allowing users to deliver exceptional customer experiences. It removes manual tasks with automation capabilities, helping conversations with customers to flow effortlessly.

By harnessing AI Omnichannel capabilities, Glassix aims to reshape the new era of customer journeys. Galssix enable businesses to improve the customer experience by helping them to meet their customer's needs at every touchpoint, even during dormant hours.

Glassix Features

  • Supported: Glassix unified inbox
  • Supported: Conversation tag automation
  • Supported: Auto generated conversation summaries
  • Supported: Suggested replies for human agents
  • Supported: Automated conversation categorization

Glassix Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesAll countries
Supported LanguagesEnglish, Hebrew, Spanish, Portuguese
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Comparisons

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Reviews and Ratings

(1)

Reviews

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Score 10 out of 10
Vetted Review
Verified User
Incentivized
Glassix is a complete game-changer for us regarding customer support and ticket resolution. With Glassix, we're able to resolve our clients' repetitive support queries and provide a personalized and swift response to their everyday issues. We are using the Unified Inbox and the AI suite to streamline our business operations, and the AI features are brilliant. We use the auto-suggested replies and the one-click conversation summary features to speed up and ease our work. Another stand out is the AI chatbot, using this chatbot we're able to increase important KPIs for our department such as First Response Time, and Customer Satisfaction on a regular basis.
  • AI chatbot and automated workflows for our customer support.
  • Unify all of our business channels into one inbox.
  • Helping us resolve support ticket in the speed of light.
  • More guides on the AI features.
Glassix is best suited for small customer service teams that handle a usual high volume of tickets. For us, we need to answer pretty much the same repetitive or similar subject, 3-5 questions from our client base; by having the AI chatbot, we do not need to deal with this anymore and are free to do more with our time. What I would love to see more is some more guides and resources on the AI features, although we use them quite vastly here. Some tutorials on how to customize would be highly appreciated.
  • Glassix paid for itself in the first few weeks.
  • The product is easy to use and way more economical than the competition.
Pricing is crystal clear, there is no limit on chatbot or AI interactions and resolutions, and there is no long-term commitment to lock you down for years. Also, their team is super friendly and always prompt to answer any question or issue we might have with the platform.
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