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Glassix is the BEST customer service!
January 17, 2024

Glassix is the BEST customer service!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Glassix

Glassix is a complete game-changer for us regarding customer support and ticket resolution. With Glassix, we're able to resolve our clients' repetitive support queries and provide a personalized and swift response to their everyday issues. We are using the Unified Inbox and the AI suite to streamline our business operations, and the AI features are brilliant. We use the auto-suggested replies and the one-click conversation summary features to speed up and ease our work. Another stand out is the AI chatbot, using this chatbot we're able to increase important KPIs for our department such as First Response Time, and Customer Satisfaction on a regular basis.
  • AI chatbot and automated workflows for our customer support.
  • Unify all of our business channels into one inbox.
  • Helping us resolve support ticket in the speed of light.
  • More guides on the AI features.
  • Glassix paid for itself in the first few weeks.
  • The product is easy to use and way more economical than the competition.
Pricing is crystal clear, there is no limit on chatbot or AI interactions and resolutions, and there is no long-term commitment to lock you down for years. Also, their team is super friendly and always prompt to answer any question or issue we might have with the platform.

Do you think Glassix delivers good value for the price?

Yes

Are you happy with Glassix's feature set?

Yes

Did Glassix live up to sales and marketing promises?

Yes

Did implementation of Glassix go as expected?

Yes

Would you buy Glassix again?

Yes

Glassix is best suited for small customer service teams that handle a usual high volume of tickets. For us, we need to answer pretty much the same repetitive or similar subject, 3-5 questions from our client base; by having the AI chatbot, we do not need to deal with this anymore and are free to do more with our time. What I would love to see more is some more guides and resources on the AI features, although we use them quite vastly here. Some tutorials on how to customize would be highly appreciated.