Glassix is the BEST customer service!
January 17, 2024
Glassix is the BEST customer service!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Glassix
Glassix is a complete game-changer for us regarding customer support and ticket resolution. With Glassix, we're able to resolve our clients' repetitive support queries and provide a personalized and swift response to their everyday issues. We are using the Unified Inbox and the AI suite to streamline our business operations, and the AI features are brilliant. We use the auto-suggested replies and the one-click conversation summary features to speed up and ease our work. Another stand out is the AI chatbot, using this chatbot we're able to increase important KPIs for our department such as First Response Time, and Customer Satisfaction on a regular basis.
Pros
- AI chatbot and automated workflows for our customer support.
- Unify all of our business channels into one inbox.
- Helping us resolve support ticket in the speed of light.
Cons
- More guides on the AI features.
- Glassix paid for itself in the first few weeks.
- The product is easy to use and way more economical than the competition.
- Zendesk Chat, Intercom and Tidio
Pricing is crystal clear, there is no limit on chatbot or AI interactions and resolutions, and there is no long-term commitment to lock you down for years. Also, their team is super friendly and always prompt to answer any question or issue we might have with the platform.
Do you think Glassix delivers good value for the price?
Yes
Are you happy with Glassix's feature set?
Yes
Did Glassix live up to sales and marketing promises?
Yes
Did implementation of Glassix go as expected?
Yes
Would you buy Glassix again?
Yes
Comments
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