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Glassix vs. WATI.io

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Glassix
Score 10.0 out of 10
N/A
Glassix's unified inbox eliminates the need for multiple tools, streamlining workflow management with AI-powered chatbots to personalized greetings, keep customers engaged in one place. Glassix refines interactions, allowing users to deliver exceptional customer experiences. It removes manual tasks with automation capabilities, helping conversations with customers to flow effortlessly. By harnessing AI Omnichannel capabilities, Glassix aims to reshape the new era of customer…N/A
WATI.io
Score 8.9 out of 10
N/A
WATI is a SaaS platform that helps businesses communicate with their customers through customer engagement software built on WhatsApp’s Business API. With it, businesses can conduct personalized conversations, be accessible and engage with customers in real-time.
$49
per month
Pricing
GlassixWATI.io
Editions & Modules
No answers on this topic
Standard
$49
per month
Professional
$98
per month
Offerings
Pricing Offerings
GlassixWATI.io
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
GlassixWATI.io
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GlassixWATI.io
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User Ratings
GlassixWATI.io
Likelihood to Recommend
10.0
(1 ratings)
8.0
(1 ratings)
User Testimonials
GlassixWATI.io
Likelihood to Recommend
Glassix
Glassix is best suited for small customer service teams that handle a usual high volume of tickets. For us, we need to answer pretty much the same repetitive or similar subject, 3-5 questions from our client base; by having the AI chatbot, we do not need to deal with this anymore and are free to do more with our time. What I would love to see more is some more guides and resources on the AI features, although we use them quite vastly here. Some tutorials on how to customize would be highly appreciated.
Verified User
Anonymous
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WATI.io
If your userbase is small. Want to set up and start using the system quickly, then go for Wati.io. Easy setup, integration with google sheets, chrome extension, Zapier, Woo-Commerce, an option of the no-code chatbot, etc. will ease up too much work. Pricing-wise, it's costlier than other tools. Also, it's for WhatsApp only. IF you want to do the same with Instagram or Facebook, or LinkedIn, then it will not be possible on Wati.io.
Verified User
Anonymous
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Pros
Glassix
  • AI chatbot and automated workflows for our customer support.
  • Unify all of our business channels into one inbox.
  • Helping us resolve support ticket in the speed of light.
Verified User
Anonymous
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WATI.io
  • Segmented campaigns.
  • Easy to access documents for developers.
  • Integrations with other tools.
Verified User
Anonymous
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Cons
Glassix
  • More guides on the AI features.
Verified User
Anonymous
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WATI.io
  • Open marketplace for integrations.
  • Inclusion of the social platforms like Facebook, LinkedIn & Instagram.
Verified User
Anonymous
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Alternatives Considered
Glassix
Pricing is crystal clear, there is no limit on chatbot or AI interactions and resolutions, and there is no long-term commitment to lock you down for years. Also, their team is super friendly and always prompt to answer any question or issue we might have with the platform.
Verified User
Anonymous
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WATI.io
Wati.io is easy and quick to set up and start using it. No need for any technical person. Also, reviews of other users led us to select Wati.io.
Verified User
Anonymous
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Return on Investment
Glassix
  • Glassix paid for itself in the first few weeks.
  • The product is easy to use and way more economical than the competition.
Verified User
Anonymous
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WATI.io
  • Quick setup gave us good advantage.
  • Easy to use, no need of any technical knowledge.
Verified User
Anonymous
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ScreenShots