If my colleague needed an easily accessible, user-friendly platform for hosting internal and external contests, sweepstakes, giveaways, or promotions, then I would 100% recommend ViralSweep to them. Running multiple contests can be a huge task, especially in the case of my company, where we only have one dedicated person (me) to make sure the prize winners are selected and paid out. ViralSweep makes it so easy to manage contest winners and email addresses to add to our send list!
Their support is fine. I remember the one time promising an upcoming feature that I don't think ever got implemented, but it wasn't a huge deal. I haven't had a lot of interaction with their support team.
I typically am requesting assistance from the purple chat bubble in the lower right corner of the dashboard, but Giancarlo always answers me quickly when I need problems solved while setting up different campaigns/projects. They are very straightforward and to the point and know exactly how to navigate this platform.
I really did like Woobox, but its interface is a bit too unprofessional and fun to me. It's exported email list reports were also a little wonky sometimes. ViralSweep labels every entry with a name, email, IP address, selection chosen from a drop-down, date, and more! It just depends on what information you've requested your customers to provide to you. ViralSweep's overall look, feel, and purpose blows away Woobox.