TrustRadius

GLPI vs. servis

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GLPI
Score 9.2 out of 10
Mid-Size Companies (51-1,000 employees)
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
$23
per IT agent/per month
servis
Score 10.0 out of 10
N/A
servis.ai empowers businesses to transform customer-facing operations through streamlined automation and AI-enhanced insights. The platform centralizes complex workflows, allowing teams to deliver betterservice while boosting productivity and clarity across every interaction.
$90
per month per user
Pricing
GLPIservis
Editions & Modules
GLPI Network Cloud
$23
per IT agent/per month
Basic
$1,455
for <10 IT agents; <500 IT assets
Standard
$4,365
for <50 IT agents; < 5000 IT assets
Advanced
$14,550
for >51 IT agents; > 5001 IT assets
Professional
$90
per month per user
Enterprise
$180
per month per user
Offerings
Pricing Offerings
GLPIservis
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$1,200 per installationNo setup fee
Additional DetailsPrices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options.20% discount for annual pricing.
More Pricing Information
Features
GLPIservis
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
GLPI
9.0
2 Ratings
9% above category average
servis
-
Ratings
Organize and prioritize service tickets10.02 Ratings00 Ratings
Expert directory8.02 Ratings00 Ratings
Self-service tools9.02 Ratings00 Ratings
ITSM collaboration and documentation8.12 Ratings00 Ratings
ITSM reports and dashboards9.92 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
GLPI
8.5
2 Ratings
2% above category average
servis
-
Ratings
Configuration mangement9.01 Ratings00 Ratings
Asset management dashboard8.12 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
GLPI
9.5
2 Ratings
10% above category average
servis
-
Ratings
Change requests repository9.01 Ratings00 Ratings
Service-level management9.92 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
GLPI
-
Ratings
servis
10.0
1 Ratings
24% above category average
Customer data management / contact management00 Ratings10.01 Ratings
Workflow management00 Ratings10.01 Ratings
Territory management00 Ratings10.01 Ratings
Opportunity management00 Ratings10.01 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings10.01 Ratings
Contract management00 Ratings10.01 Ratings
Quote & order management00 Ratings10.01 Ratings
Interaction tracking00 Ratings10.01 Ratings
Channel / partner relationship management00 Ratings10.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
GLPI
-
Ratings
servis
10.0
1 Ratings
26% above category average
Case management00 Ratings10.01 Ratings
Call center management00 Ratings10.01 Ratings
Help desk management00 Ratings10.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
GLPI
-
Ratings
servis
10.0
1 Ratings
25% above category average
Lead management00 Ratings10.01 Ratings
Email marketing00 Ratings10.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
GLPI
-
Ratings
servis
10.0
1 Ratings
26% above category average
Task management00 Ratings10.01 Ratings
Billing and invoicing management00 Ratings10.01 Ratings
Reporting00 Ratings10.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
GLPI
-
Ratings
servis
10.0
1 Ratings
27% above category average
Forecasting00 Ratings10.01 Ratings
Pipeline visualization00 Ratings10.01 Ratings
Customizable reports00 Ratings10.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
GLPI
-
Ratings
servis
10.0
1 Ratings
26% above category average
Custom fields00 Ratings10.01 Ratings
Custom objects00 Ratings10.01 Ratings
Scripting environment00 Ratings10.01 Ratings
API for custom integration00 Ratings10.01 Ratings
Security
Comparison of Security features of Product A and Product B
GLPI
-
Ratings
servis
10.0
1 Ratings
17% above category average
Single sign-on capability00 Ratings10.01 Ratings
Role-based user permissions00 Ratings10.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
GLPI
-
Ratings
servis
10.0
1 Ratings
29% above category average
Social data00 Ratings10.01 Ratings
Social engagement00 Ratings10.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
GLPI
-
Ratings
servis
10.0
1 Ratings
29% above category average
Marketing automation00 Ratings10.01 Ratings
Compensation management00 Ratings10.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
GLPI
-
Ratings
servis
6.0
1 Ratings
23% below category average
Mobile access00 Ratings6.01 Ratings
Best Alternatives
GLPIservis
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.2 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GLPIservis
Likelihood to Recommend
9.0
(2 ratings)
10.0
(1 ratings)
Usability
9.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
GLPIservis
Likelihood to Recommend
Teclib
GLPI is
well suited to an on prem environment, I work for a company that values open-source
software and European solutions.
I have no
experience with GLPI cloud hosted solution or their support as we have in house
devs that fix and improve our installation, their community in the support forum
is excellent if you have a question or want advice on an issue.
Verified User
Anonymous
Read full review
FreeAgent Network, Inc
FreeAgent CRM allows a sales professional to be on top of their pipeline, sales funnel, activity, and projections! It's easy to use, easy to understand, and easy to navigate. It's very customizeable to your organization liking and organizations needs.
Verified User
Anonymous
Read full review
Pros
Teclib
  • Tickering
  • Inventory
  • FAQ
Vctor Carrin Hontoria | TrustRadius Reviewer
Read full review
FreeAgent Network, Inc
  • Pipeline View
  • Task Management
  • Sales Funnel Evaluation
  • Sales Projection
Verified User
Anonymous
Read full review
Cons
Teclib
  • Lack of auto update mechanism.
  • Admin interface is somewhat dated.
Verified User
Anonymous
Read full review
FreeAgent Network, Inc
  • Emailing compatibility from the platform
  • Calling compatibility from the platform
  • A more automated Task logging process
Verified User
Anonymous
Read full review
Usability
Teclib
We’ve used
GLPI for many years and the interface has gotten better with every major
release, the dashboard is easy to use and customizable.

With the
massive catalogue of plugins, you can change or add so many features and if you
have the right team, you can turn it into a completely unique piece of
software.

So, if the
default setup isn’t to your liking you can tweak it extensively.
Verified User
Anonymous
Read full review
FreeAgent Network, Inc
It's easy to use, very customizable, and very effective!
Verified User
Anonymous
Read full review
Alternatives Considered
Teclib
We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives.
Vctor Carrin Hontoria | TrustRadius Reviewer
Read full review
FreeAgent Network, Inc
I have not used previous CRMS.
Verified User
Anonymous
Read full review
Return on Investment
Teclib
  • Quick resolution of incidents
  • User satisfaction measurement
Vctor Carrin Hontoria | TrustRadius Reviewer
Read full review
FreeAgent Network, Inc
  • FreeAgent CRM has allowed me to be on top of my pipeline, which has led to countless closed deals.
  • FreeAgent CRM has given me the understanding of my true activity, allowing for me to make adjustments to my sales processes, leading to more sales.
  • FreeAgent CRM has allowed me to be on top of the larger enterprises and has led to closed deals with larger accounts.
Verified User
Anonymous
Read full review
ScreenShots

GLPI Screenshots

Screenshot of Dashboards for Asset Management and HelpdeskScreenshot of Asset ManagementScreenshot of Asset management: item viewScreenshot of User managementScreenshot of Helpdesk: Kanban viewScreenshot of Helpdesk