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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GoCD

    Score8 out of 10
    N/AGoCD, from ThoughtWorks in Chicago, is an application lifecycle management and development tool.N/A

    Pega Customer Decision Hub

    Score7.4 out of 10
    N/APega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time.

    $97

    Per User Per Month

    Pricing
    GoCDPega Customer Decision Hub
    Editions & Modules
    No answers on this topic
    Case Management
    $97.00
    Per User Per Month
    Unified Messaging
    $145.00
    Per User Per Month
    Enterprise
    $165.00
    Per User Per Month
    Digital Customer Engagement
    $260.00
    Per User Per Month
    Offerings
    Pricing Offerings
    GoCDPega Customer Decision Hub
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
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    User Ratings
    GoCDPega Customer Decision Hub
    Likelihood to Recommend
    9.0
    (2 ratings)
    8.3
    (9 ratings)
    User Testimonials
    GoCDPega Customer Decision Hub
    Likelihood to Recommend
    ThoughtWorks
    Previously, our team used Jenkins. However, since it's a shared deployment resource we don't have admin access. We tried GoCD as it's open source and we really like. We set up our deployment pipeline to run whenever codes are merged to master, run the unit test and revert back if it doesn't pass. Once it's deployed to the staging environment, we can simply do 1-click to deploy the appropriate version to production. We use this to deploy to an on-prem server and also AWS. Some deployment pipelines use custom Powershell script for.Net application, some others use Bash script to execute the docker push and cloud formation template to build elastic beanstalk.
    Incentivized
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    Pegasystems
    PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements: 1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues. 3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
    Incentivized
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    Pros
    ThoughtWorks
    • Pipeline-as-Code works really well. All our pipelines are defined in yml files, which are checked into SCM.
    • The ability to link multiple pipelines together is really cool. Later pipelines can declare a dependency to pick up the build artifacts of earlier ones.
    • Agents definition is really great. We can define multiple different kinds of environments to best suit our diverse build systems.
    Incentivized
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    Pegasystems
    • Ability to design custom integrated campaigns
    • Analytics to provide key insights and ability to tune your campaign accordingly
    • Ability to design agent workflows
    Incentivized
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    Cons
    ThoughtWorks
    • UI can be improved
    • Location for settings can be re-arranged
    • API for setting up pipeline
    Incentivized
    Read full review
    Pegasystems
    • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
    • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
    • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
    Incentivized
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    Alternatives Considered
    ThoughtWorks
    GoCD is easier to setup, but harder to customize at runtime. There's no way to trigger a pipeline with custom parameters.
    Jenkins is more flexible at runtime. You can define multiple user-provided parameters so when user needs to trigger a build, there's a form for him/her to input the parameters.
    Incentivized
    Read full review
    Pegasystems
    I explained in detail in previous questions.
    Read full review
    Return on Investment
    ThoughtWorks
    • ROI has been good since it's open source
    • Settings.xml need to be backed up periodically. It contains all the settings for your pipelines! We accidentally deleted before and we have to restore and re-create several missing pipelines
    • More straight forward use of API and allows filtering e.g., pull all pipelines triggered after this date
    Incentivized
    Read full review
    Pegasystems
    • Cost savings on print marketing and email due to better targeting
    • More timely campaigns to reach customers at the right time
    Incentivized
    Read full review
    ScreenShots

    Pega Customer Decision Hub Screenshots

    Product screenshot