Google Backup and Sync (discontinued) vs. Sugar Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Google Backup and Sync (discontinued)
Score 7.9 out of 10
N/A
Google backup and sync was used to copy files from their computer to Google Drive's cloud services. Google Backup and sync includes file versioning and collaboration tools. Google Backup and Sync functionality is being replaced by the Drive for Desktop client, a feature of Google Drive. Users of Backup and Sync are encouraged to migrate.N/A
Sugar Connect
Score 6.0 out of 10
Small Businesses (1-50 employees)
SugarCRM’s Sugar Connect (formerly Collabspot) is a sales email tracking tool specifically targeting Gmail’s integration with SugarCRM. Sugar Connect offers email syncing, archiving, and tracking to help sales reps track and manage customer data. It also provides some automation within the interactions between Gmail and SugarCRM, and sales reporting and analytics on prospects’ interactions with emails. The platform can also track prospects’ social media activity data.N/A
Pricing
Google Backup and Sync (discontinued)Sugar Connect
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Google Backup and Sync (discontinued)Sugar Connect
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Google Backup and Sync (discontinued)Sugar Connect
Best Alternatives
Google Backup and Sync (discontinued)Sugar Connect
Small Businesses
SugarSync
SugarSync
Score 4.1 out of 10
Mailtrack
Mailtrack
Score 9.5 out of 10
Medium-sized Companies
iManage Work
iManage Work
Score 9.7 out of 10
Mailtrack
Mailtrack
Score 9.5 out of 10
Enterprises
iManage Work
iManage Work
Score 9.7 out of 10
Groove by Clari
Groove by Clari
Score 7.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Google Backup and Sync (discontinued)Sugar Connect
Likelihood to Recommend
9.6
(5 ratings)
7.0
(2 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
8.2
(2 ratings)
-
(0 ratings)
User Testimonials
Google Backup and Sync (discontinued)Sugar Connect
Likelihood to Recommend
Discontinued Products
Google [Backup and Sync] is great if you want a nice free solution to sharing files where multiple people need to be in them at the same time. Everyone needs a free google account and they can have access and share file easily. If you need something that integrates well with the windows file explorer or a mac computer though, this solution isn't the best one out there because it works best through the web interface.
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SugarCRM
It is a fantastic and very useful application. It has many customization options, but it does not have the power that a giant company requires.
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Pros
Discontinued Products
  • file version is very good to recover if we did wrong thing in that file
  • can restore file back if we empty from trash
  • smart sync for offline file use in case no internet
  • work cross platform mobile, Android, web, tablet, PC easy to share and manage permission
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SugarCRM
  • Makes saving emails in SugarCRM really easy
  • Flexible as to which types of records you can save to
  • Accurate reporting on opens and clicks
  • Easily add new records to SugarCRM from Gmail inbox
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Cons
Discontinued Products
  • A lot of people getting confused by how the app opens. If the app is open, it will give a little icon on Mac on the toolbar so they think it's not working.
  • It can be a bit better UI.
  • Search option can be stronger.
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SugarCRM
  • The payment plan that Collabspot provides does not have many advantages over the free plan.
  • The scores do not reflect the true assessment towards clients and candidates.
  • Mail templates have an outdated design.
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Usability
Discontinued Products
It requires little to no user intervention to get it working properly
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SugarCRM
No answers on this topic
Support Rating
Discontinued Products
Google support is usually pretty good, never had an issue that required direct communication or support from Google.
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SugarCRM
No answers on this topic
Alternatives Considered
Discontinued Products
Since the [Google Backup and Sync] works with google/gmail accounts, and most people have a google account already it made it an easy solution to setup and link with most users. The other solutions would have required setting up new accounts for most employees to get them started, so it saved us that hassle.
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SugarCRM
Very similar. Two different layouts for two totally different systems. Collabspot/Sugar is my primary system, but when I was an SDR, I used HubSpot for prospecting primarily because of email automation. Now that I'm a Territory Manager, I don't use HubSpot much anymore as my time is filled up with partners and clients--I do less "hunting" these days than I did as an SDR. Our company uses SugarCRM and Collabspot is integrated so I use Collabspot almost exclusively now. Right tool for the right job, I guess.
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Return on Investment
Discontinued Products
  • Google Backup and Sync is not expensive for businesses
  • Google Backup and Sync has good data leak prevention inside already
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SugarCRM
  • The staff that enters is of guaranteed quality.
  • Customers can respond to our requests quickly.
  • The staff of the administration is much more committed to their work.
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ScreenShots

Sugar Connect Screenshots

Screenshot of Salesforce in Gmail SidebarScreenshot of Sugar CRM in Gmail SidebarScreenshot of Email TemplatesScreenshot of Sales Reporting and AnalyticsScreenshot of Email Reminders