Google Cloud Contact Center AI vs. LeadDesk
Google Cloud Contact Center AI vs. LeadDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Google Cloud Contact Center AI | N/A | Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by… | N/A | |
LeadDesk | N/A | LeadDesk is a cloud contact center from the company of the same name in Helsinki, boasting customisable campaigns, queues, reports and operations. For outside sales, LeadDesk comes with eight different dialer modes, including auto and predictive dialers. For customer service agents, LeadDesk’s omnichannel customer service software collects all the customer's history to a clear, conversation-driven view. | $89 per month per license |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Google Cloud Contact Center AI | LeadDesk | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Google Cloud Contact Center AI | LeadDesk | |
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Likelihood to Recommend | 8.5 (13 ratings) | - (0 ratings) |
Likelihood to Renew | 9.0 (1 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Google Cloud Contact Center AI | LeadDesk | |
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Likelihood to Recommend | Google | LeadDesk No answers on this topic |
Pros | Google | LeadDesk No answers on this topic |
Cons | Google | LeadDesk No answers on this topic |
Likelihood to Renew | Google | LeadDesk No answers on this topic |
Usability | Google | LeadDesk No answers on this topic |
Alternatives Considered | Google | LeadDesk No answers on this topic |
Return on Investment | Google | LeadDesk No answers on this topic |
ScreenShots |