Google Cloud Contact Center AI vs. Pointel DCCM
Google Cloud Contact Center AI vs. Pointel DCCM
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Google Cloud Contact Center AI | N/A | Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by… | N/A | |
Pointel DCCM | Mid-Size Companies (51-1,000 employees) | Contact Center Challenge – Complex, Time-Consuming Change Process Contact center infrastructure deployment and operation typically require highly skilled CTI engineers. When faced with sudden, dynamic changes, the contact center operators typically escalate the issue in a predetermined process. This process results in long cycle times, higher operational costs, and dissatisfied customers. Dynamically Achieve Service Level Objectives and Optimize Customer… | N/A |
Google Cloud Contact Center AI | Pointel DCCM | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Google Cloud Contact Center AI | Pointel DCCM | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Google Cloud Contact Center AI | Pointel DCCM | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Google Cloud Contact Center AI | Pointel DCCM | |
---|---|---|
Likelihood to Recommend | 8.5 (13 ratings) | - (0 ratings) |
Likelihood to Renew | 9.0 (1 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Google Cloud Contact Center AI | Pointel DCCM | |
---|---|---|
Likelihood to Recommend | Google | Pointel No answers on this topic |
Pros | Google | Pointel No answers on this topic |
Cons | Google | Pointel No answers on this topic |
Likelihood to Renew | Google | Pointel No answers on this topic |
Usability | Google | Pointel No answers on this topic |
Alternatives Considered | Google | Pointel No answers on this topic |
Return on Investment | Google | Pointel No answers on this topic |
ScreenShots | Pointel DCCM Screenshots |