TrustRadius

Google Search Appliance (discontinued) vs. Klevu

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Google Search Appliance (discontinued)
Score 9.4 out of 10
N/A
The Google Search Appliance provided document indexing. The product was discontinued in favor of Google's cloud-based options.N/A
Klevu
Score 7.0 out of 10
N/A
Klevu is an intelligent site search solution designed to help eCommerce businesses increase onsite sales and improve the customer online shopping experience, from Klevu Oy in Espoo.
$499
per month
Pricing
Google Search Appliance (discontinued)Klevu
Editions & Modules
No answers on this topic
AI-powered Search - Premium
$499
per month
AI-powered Search - Premium Plus
$799
per month
AI-powered Search + Category Navigation - Premium
$998
per month
AI-powered Search + Category Navigation - Premium Plus
1,598
per month
AI-powered Search + Category Navigation - Enterprise
Contact for quote
Offerings
Pricing Offerings
Google Search Appliance (discontinued)Klevu
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Google Search Appliance (discontinued)Klevu
Best Alternatives
Google Search Appliance (discontinued)Klevu
Small Businesses
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Medium-sized Companies
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Score 9.4 out of 10
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Score 9.4 out of 10
Enterprises
Guru
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Score 9.4 out of 10
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Score 9.4 out of 10
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User Ratings
Google Search Appliance (discontinued)Klevu
Likelihood to Recommend
7.0
(2 ratings)
6.4
(1 ratings)
Support Rating
5.0
(1 ratings)
-
(0 ratings)
User Testimonials
Google Search Appliance (discontinued)Klevu
Likelihood to Recommend
Discontinued Products
The Google Search Appliance is well suited to most site search needs and it is possible to customize the front end seen by website visitors to produce a satisfactory basic interface with basic branding applied to it. However, in some situations it may be necessary to instead make API calls from a web page to retrieve search results and the format in which those results are returned might be a little more difficult to work with.
Verified User
Anonymous
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Klevu Oy
I think Klevu is a great solution for brands looking to enhance their website. They have templates that may work for brands that don't have a tech team. Their product offering can also be fully customizable but this would require some development work on the brand end. Overall, would recommend them!
Verified User
Anonymous
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Pros
Discontinued Products
  • Homes in on key searches.
  • Immediate response.
  • Simple UI, very user-friendly.
Verified User
Anonymous
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Klevu Oy
  • Great customer success team
  • Always sharing with us their latest product offering
  • Their technical support team is very helpful and willing to hop on calls with us
Verified User
Anonymous
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Cons
Discontinued Products
  • It's my understanding that Google is ending support for the appliance soon. This is obviously an important consideration.
  • The administrator interface is far from easy to use.
  • There is a significant learning curve for new users.
Verified User
Anonymous
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Klevu Oy
  • I think you definitely need someone technical in house to help assist and customize
  • They're pretty stern on pricing
Verified User
Anonymous
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Support Rating
Discontinued Products
Neutral rating because I've never needed support.
Verified User
Anonymous
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Klevu Oy
No answers on this topic
Alternatives Considered
Discontinued Products
Google search has always been superior. No other search engine application can even come close.
Verified User
Anonymous
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Klevu Oy
No answers on this topic
Return on Investment
Discontinued Products
  • The GSA was not cheap. At all.
  • There has also been a cost associated with our need to switch to another site search solution in the near future, due to Google ending support for the sppliance.
  • That said, we have so much support content that we owed it to our customers to offer a comprehensive search tool to help them find the most relevant content - and of course Google are the masters of this. However, it's worth noting that the alogorithms used on the GSA are far older than those used on google.com.
Verified User
Anonymous
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Klevu Oy
  • Seeing a 2x increase in conversion rate
Verified User
Anonymous
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ScreenShots