Google Search Appliance (discontinued) vs. Perplexity

The Google Search Appliance is well suited to most site search needs and it is possible to customize the front end seen by website visitors to produce a satisfactory basic interface with basic branding applied to it. However, in some situations it may be necessary to instead make API calls from a web page to retrieve search results and the format in which those results are returned might be a little more difficult to work with.

Incentivized

Perplexity is helpful when you want auto-code generation for day-to-day problem scenarios such as Powershell script to accomplish a task, Code to invoke a REST API, Class generation from JSON/XML data, etc. It is also helpful when you want to correct or optimize code that you have self-written. Perplexity might not be best suited for scenarios when you need 100% accuracy without your self-verification of correctness.

Incentivized

• Homes in on key searches.
• Immediate response.
• Simple UI, very user-friendly.

Incentivized

• Creating Professional Emails
• Code Suggestion and Code Auto-Generation
• Code Optimization

Incentivized

• It's my understanding that Google is ending support for the appliance soon. This is obviously an important consideration.
• The administrator interface is far from easy to use.
• There is a significant learning curve for new users.

Incentivized

• Improved User Interface
• Speed and Accuracy
• Enhanced Understanding

Incentivized

Perplexity allows users to enter the question in a single textbox "Ask Anything" and provides both direct responses and conversational interaction. Summarized responses from multiple sources are presented neatly in the User Interface. It maintains context understanding from the previous questions and provides interactive ways to refine questions. However, scrolling through the content is a bit challenging.

Incentivized

Neutral rating because I've never needed support.

Incentivized

Google search has always been superior. No other search engine application can even come close.

Incentivized

I have been using all the 3 products - ChatGPT, Gemini, and Perplexity. Perplexity helps when ChatGPT and Gemini fail. There have been several instances when Chat GPT and Gemini provided inaccurate results and in those times Perplexity became a clear winner. However, in terms of usability, I feel ChatGPT has a slight edge.

Incentivized

• The GSA was not cheap. At all.
• There has also been a cost associated with our need to switch to another site search solution in the near future, due to Google ending support for the sppliance.
• That said, we have so much support content that we owed it to our customers to offer a comprehensive search tool to help them find the most relevant content - and of course Google are the masters of this. However, it's worth noting that the alogorithms used on the GSA are far older than those used on google.com.

Incentivized

• Improved Efficiency
• Reduced Time to Implement and Go-To-Market
• Boosts Customer Retention and Satisfaction

Incentivized