GoToMyPC vs. Heimdal Remote Desktop

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GoToMyPC
Score 8.2 out of 10
N/A
GoToMyPC is a remote administration offering from GoTo (formerly LogMeIn) with mobile deployment to work on files, programs, and networks from home or while traveling.
$28
per month per computer
Heimdal Remote Desktop
Score 10.0 out of 10
N/A
Heimdal’s Remote Desktop enables System Admins to support users or access unattended computers. The solution supports: • Dashboard-to-agent (Windows+ Windows Server; Linux, Android, MacOSX) • Agent-to-agent (Windows+ Windows Server) • Dashboard-to-NO agent (Windows+ Windows Server; Android, MacOSX, IoS with view only due to IoS limitations) Remote Desktop works stand-alone or as part of Heimdal’s…N/A
Pricing
GoToMyPCHeimdal Remote Desktop
Editions & Modules
Corporate
$28
per month per computer
Pro
$33
per month per computer
Personal
$35
per month per computer
No answers on this topic
Offerings
Pricing Offerings
GoToMyPCHeimdal Remote Desktop
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
GoToMyPCHeimdal Remote Desktop
Features
GoToMyPCHeimdal Remote Desktop
Remote Administration
Comparison of Remote Administration features of Product A and Product B
GoToMyPC
4.4
101 Ratings
57% below category average
Heimdal Remote Desktop
-
Ratings
Screen sharing7.267 Ratings00 Ratings
File transfer5.581 Ratings00 Ratings
Instant message3.420 Ratings00 Ratings
Secure remote access with Smart Card authentication3.514 Ratings00 Ratings
Access to sleeping/powered-off computers2.348 Ratings00 Ratings
Over-the-Internet remote session7.583 Ratings00 Ratings
Initiate remote control from mobile3.152 Ratings00 Ratings
Remote management of servers & workstations4.355 Ratings00 Ratings
Remote Active Directory® management3.824 Ratings00 Ratings
Centralized management dashboard3.528 Ratings00 Ratings
Session record3.626 Ratings00 Ratings
Annotations3.59 Ratings00 Ratings
Monitoring and Alerts6.721 Ratings00 Ratings
Multi-platform remote control3.824 Ratings00 Ratings
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GoToMyPCHeimdal Remote Desktop
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Enterprises
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Score 9.5 out of 10
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Score 9.5 out of 10
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User Ratings
GoToMyPCHeimdal Remote Desktop
Likelihood to Recommend
7.7
(104 ratings)
-
(0 ratings)
Likelihood to Renew
9.1
(5 ratings)
-
(0 ratings)
Usability
7.4
(22 ratings)
-
(0 ratings)
Availability
9.1
(2 ratings)
-
(0 ratings)
Performance
9.1
(2 ratings)
-
(0 ratings)
Support Rating
9.1
(13 ratings)
-
(0 ratings)
Implementation Rating
9.1
(3 ratings)
-
(0 ratings)
Configurability
9.1
(2 ratings)
-
(0 ratings)
Product Scalability
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
GoToMyPCHeimdal Remote Desktop
Likelihood to Recommend
GoTo (formerly LogMeIn)
I think GoToMyPC is well-suited for any scenario I have encountered, although I only have experience using it in a small firm setting. Otherwise, for working from home and traveling or file retrieval, it has proved more than adequate. I have not encountered a scenario that I thought was less than appropriate.
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Heimdal
No answers on this topic
Pros
GoTo (formerly LogMeIn)
  • I am able to easily access both of my home monitors on GoToMyPC by simply clicking on a slider bar.
  • I have access to all of my drives and programs as if I were sitting in my office.
  • GoToMyPC allows me to print to my office printers so I can complete paperwork and print it for my colleagues back in the office to use.
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Heimdal
No answers on this topic
Cons
GoTo (formerly LogMeIn)
  • Transfer or copy files from the computer drive (c drive) to your active desktop file folders.
  • The ability to set your own "Time Out" too often I have to log back in if switching between computer screens.
  • Easier way to print documents to printers not connected to the computer being accessed.
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Heimdal
No answers on this topic
Likelihood to Renew
GoTo (formerly LogMeIn)
I have been using GotomyPC for 20 years and it's gotten better with time. It's the best remote app that I've tried. The others were harder to use and not as functional. It allows us to work from anywhere just as if we were in the office. Even being able to print to my remote location is a wonderful way of doing work. I don't have to drag it to my remote device, It will just print without any hassle
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Heimdal
No answers on this topic
Usability
GoTo (formerly LogMeIn)
Really easy to use-even if you forget your password frequently like me. The reset password feature is not cumbersome and does not require phoning Customer Service. Just a few clicks and a bit of creativity to come up with a new password. I like this "easy button" approach. Definitely recommend.
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Heimdal
No answers on this topic
Reliability and Availability
GoTo (formerly LogMeIn)
I've never had a problem unless the host computer itself is having an issue - such as being off line.
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Heimdal
No answers on this topic
Performance
GoTo (formerly LogMeIn)
Everything loads quickly. The only lag has been when our internet provider didn't fix our connection. Once that was resolved, no problems.
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Heimdal
No answers on this topic
Support Rating
GoTo (formerly LogMeIn)
I have never had to contact support. The product is so easy to use I have not needed help (yet). But if I had to contact them, I am sure they would be just as great to work with as the product itself is.
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Heimdal
No answers on this topic
Implementation Rating
GoTo (formerly LogMeIn)
It set up quickly and assigning log ins to various computers was simple. I don't think you need many insights into the product. It's easy to implement and easy to use. Since it's a work tool, it needs be that way. I wouldn't want the tool to have any learning curve when some of the people using it are not tech savvy. They are accessing their work computers for files or to work on apps that their remote devices might not have loaded.
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Heimdal
No answers on this topic
Alternatives Considered
GoTo (formerly LogMeIn)
I recently started having problems with Splashtop - slow response/freezes/drops, and after troubleshooting everything
internet and hardware related, decided to check out GoToMyPC as one step
in troubleshooting. GoToMyPC has better response
time and has been more reliable. So far I am pleased with the switch with just a couple of minor matters mentioned earlier in review.
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Heimdal
No answers on this topic
Scalability
GoTo (formerly LogMeIn)
I can use it on all of my devices - even my Galaxy phone. Once you log into your device, you work on it as if you were physically in front of it. Not much complexity in that. If you can work on your own device, you can work on it through another device - even a phone.
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Heimdal
No answers on this topic
Return on Investment
GoTo (formerly LogMeIn)
  • Increased productivity since I can access remotely
  • Ability to use my laptop making my desktop a mobile workstation
  • Ability to provide answers at closed-door meetings about budgeting, expenses, invoices without needing to leave the room to look it up on my desktop.
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Heimdal
No answers on this topic
ScreenShots

Heimdal Remote Desktop Screenshots

Screenshot of Heimdal Remote Desktop InitializingScreenshot of Heimdal Remote Desktop - Secured and Unified Remote TroubleshootingScreenshot of Heimdal Remote Desktop - Streamlined, Flexible, and Accessible Remote Support