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GoTo Training vs. Manhattan Active Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GoTo Training

    Score9 out of 10
    N/AGoTo (formerly LogMeIn) offers GoToTraining as a learning oriented web conferencing solution, featuring chat and "hand-raising", collaboration features, whiteboard sharing, customizable registration, and in-session activities supporting learning.N/A

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    GoTo TrainingManhattan Active Customer Engagement
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    GoTo TrainingManhattan Active Customer Engagement
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    GoTo TrainingManhattan Active Customer Engagement
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of GoTo Training and Manhattan Active Customer Engagement
    Feature
    GoTo Training
    9.3
    1 Ratings
    16% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    High quality audio10.01 Ratings00 Ratings
    High quality video9.01 Ratings00 Ratings
    Low bandwidth requirements9.01 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of GoTo Training and Manhattan Active Customer Engagement
    Feature
    GoTo Training
    10.0
    1 Ratings
    23% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Desktop sharing10.01 Ratings00 Ratings
    Whiteboards10.01 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of GoTo Training and Manhattan Active Customer Engagement
    Feature
    GoTo Training
    8.6
    1 Ratings
    5% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Calendar integration7.01 Ratings00 Ratings
    Meeting initiation8.01 Ratings00 Ratings
    Integrates with social media9.01 Ratings00 Ratings
    Record meetings / events10.01 Ratings00 Ratings
    Slideshows9.01 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of GoTo Training and Manhattan Active Customer Engagement
    Feature
    GoTo Training
    10.0
    1 Ratings
    21% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Live chat10.01 Ratings00 Ratings
    Audience polling10.01 Ratings00 Ratings
    Q&A10.01 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of GoTo Training and Manhattan Active Customer Engagement
    Feature
    GoTo Training
    6.3
    1 Ratings
    25% below category average
    Manhattan Active Customer Engagement
    -
    Ratings
    User authentication8.01 Ratings00 Ratings
    Participant roles & permissions9.01 Ratings00 Ratings
    Confidential attendee list2.01 Ratings00 Ratings
    Best Alternatives
    GoTo TrainingManhattan Active Customer Engagement
    Small Businesses
    ClickMeeting
    Score9.5 out of 10
    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
    JioMeet
    Score9.8 out of 10
    Customer.io
    Score9.1 out of 10
    Enterprises
    Webex Meetings
    Score8.7 out of 10
    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    GoTo TrainingManhattan Active Customer Engagement
    Likelihood to Recommend
    7.0
    (1 ratings)
    8.0
    (1 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    GoTo TrainingManhattan Active Customer Engagement
    Likelihood to Recommend
    GoTo formerly LogMeIn
    Having a virtual or online meeting or training that needs multiple attendees, I would recommend using GoTo Training. Was able to see multiple cameras and have multiple people on a training at once. The best feature was able to record trainings and be able to watch them at a later time.
    Incentivized
    Read full review
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Pros
    GoTo formerly LogMeIn
    • Able to record training.
    • Does not have a time limit for training.
    • Ability to keep attendance records for up to a year and organize and filter attendees.
    Incentivized
    Read full review
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Cons
    GoTo formerly LogMeIn
    • Would love the ability to schedule training directly into Microsoft Office.
    • Some users found if you use different browsers, it affected the functions of the program.
    Incentivized
    Read full review
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Usability
    GoTo formerly LogMeIn
    User friendly, easy to follow and enjoy having the ability to record meetings for viewing pleasure. People who are more technology challenged were able to figure out GoTo Training easily and could understand directions over the phone or using the app for the first time.
    Incentivized
    Read full review
    Manhattan Associates
    No answers on this topic
    Support Rating
    GoTo formerly LogMeIn
    Never had to use the support system because things were easy to figure out without having to need to contact someone.
    Incentivized
    Read full review
    Manhattan Associates
    No answers on this topic
    Alternatives Considered
    GoTo formerly LogMeIn
    Prefer GoTo Training over Skype for Business. Currently using Microsoft Teams and prefer the ability to set up appointments directly with Outlook and emails
    Incentivized
    Read full review
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Return on Investment
    GoTo formerly LogMeIn
    • Ability to record trainings that people can use after the live meeting.
    • Having an attendee list even after the training.
    • Ability to screenshare and have cameras on at the same time.
    Incentivized
    Read full review
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    ScreenShots