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Grade.us vs. Manhattan Active Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Grade.us

    Score8.9 out of 10
    N/AGrade.us allows businesses to generate, monitor, and market online reviews to increase the companies visibility in search, create and showcase social proof to build their reputation, and collect feedback to improve their customer experience. Create a Review Funnel Landing Page The review funnel landing page allows users to segment happy customers to leave a review on the major like Google and Facebook and industry-specific review sites. Generate…

    $180

    3 seats ($60 for additional seats)

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    Grade.usManhattan Active Customer Engagement
    Editions & Modules
    Professional
    $180.00
    3 seats ($60 for additional seats)
    Agency
    $400.00
    10 seats ($40 for additional seats)
    Partner
    $2500.00
    100 seats ($25 for additional seats - tiered discounts at higher volumes)
    No answers on this topic
    Offerings
    Pricing Offerings
    Grade.usManhattan Active Customer Engagement
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsWe offer a free basic version of white-labeling the dashboard for agencies, but also offer Premium white-label. Premium White-label Option Agency customers may optionally choose to put the entire Grade.us dashboard under your brand and domain. There are additional annual costs to cover the SSL certificate, dedicated hosting, and installation/renewal: $440/yr. This option is not available to Professional plan customers.—
    More Pricing Information
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    Grade.usManhattan Active Customer Engagement
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    SAP Service Cloud
    Score8.5 out of 10
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    User Ratings
    Grade.usManhattan Active Customer Engagement
    Likelihood to Recommend
    9.0
    (4 ratings)
    8.0
    (1 ratings)
    Support Rating
    9.3
    (4 ratings)
    -
    (0 ratings)
    User Testimonials
    Grade.usManhattan Active Customer Engagement
    Likelihood to Recommend
    Traject
    Grade.us is a great way to implement a process/system for continuously garnering a steady stream of reviews from your clients.
    Incentivized
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    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Pros
    Traject
    • Automates review requests.
    • Makes review monitoring across sites easy.
    • Makes reporting on review progress simple.
    Incentivized
    Read full review
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Cons
    Traject
    • Video support could be a little more granular.
    • The nomenclature used in the dashboard is a little unclear to a new user.
    • The password assignment system is a bit over-engineered making it harder to use.
    Incentivized
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    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    Support Rating
    Traject
    They are very prompt when we send an inquiry and very helpful with fixing issues.
    Incentivized
    Read full review
    Manhattan Associates
    No answers on this topic
    Alternatives Considered
    Traject
    Different scopes in total, but G.us does a far better job in review management and social proof growth.
    Incentivized
    Read full review
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    Return on Investment
    Traject
    • Grade.us has allowed us to bring a valuable service to the table for our clients as well as a solid source of recurring revenue. A win win!
    Incentivized
    Read full review
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    ScreenShots

    Grade.us Screenshots

    Screenshot of White label the Grade.us platform with your company's logo.Screenshot of Use the review funnel to make it as easy as possible for customers to leave a review on the review sites important to your business.Screenshot of Monitor all of your reviews and respond to them with the Grade.us review monitoring command center.Screenshot of Stream your greatest reviews to your website with the embeddable widget or WordPress Plugin.Screenshot of Analyze your review performance with in-depth reports.