Gradle Build Tool (Open Source) vs. Verint Voice of the Customer

Gradle Build Tool is more suitable with the Java projects. It has helped us to automate the build part of the devops cycle. Its configuration and Groovy script is really easy to understand and can be implemented with ease. It can be used both for automation and manual buids of the projects. Gradle Build Tool is easy to use and easy to integrate.

Verint Voice of the Customer is very well suited for measuring how satisfied (or dissatisfied) the customer base is in close to real time. Also well suited for identifying pain points across the experience. Not sure if the platform is well suited for measuring multiple interactions for a specified journey or a specific audience experiencing a specific journey

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• Gradle's methods to manipulate files is very flexible. It minimizes the amount of code one has to write to copy, move, or expand zip or tar files.
• Gradle uses Groovy, which is a Java like language. This allows for most computer engineers to come up to speed fairly quickly, for writing or maintaining gradle code.
• Gradle also supports DSL (Domain Specific Language), which is based on Groovy. The DSL language allows engineers to automate build jobs that otherwise could be very cumbersome to maintain or modify.

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• Excellent Customer Service, training resources.
• Stable Platform- If a user gives a low satisfaction score, Verint Voice of the Customer can alert support teams to reach out and resolve the issue promptly.
• Verint Voice of the Customer gathers customer feedback on OhioMeansJobs.com, it can capture survey responses after job searches, resume uploads, or virtual workshops, giving a holistic view of user experience.

• I'd like to see a way to specify how to run only certain tests in parallel, I tried this feature and for tests that involve interaction with SQL Databases sometimes I can't because of deadlocks.
• Not sure if there is something else, gradle has been working really good for us and they are adding improvements all the time which is awesome. I used to think the performance is a deal but the latest versions are addressing this issue very well

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• Integrating with Google Analytics did take several sessions with their support team, so that could use improving
• Needed additional assistance from their technical team because of the configuration
• Limited customization for standard deployment survey templates. Some reports are a bit outdated

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The cost versus product is a good value, so it all depends on the customer's needs/wants, and of course, budget

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Gradle's language construct is good

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Overall usability is easy and while I have been using it for years and used to it, new users seem to be able to create surveys without any training or hand holding. Simply create a login and they can figure it out themselves quickly because of the intuitive nature of the layout. Verint could use to improve or update the user interface as it seems very dated visually.

I have tried to use Gradle for projects several times in the past, but there is just so much work in maintaining the build file that it quickly becomes untenable. I have been using Maven for many years, and even though the build file can be complex, it works without maintenance between releases.

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Gradle has been an excellent tool for Android development. It has helped us create multiple versions of the app for different environments. It also takes care of all the packaging needs in the background without having to write all the code related to that. It is a no brainer to use Gradle with Android applications.

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Every support contact I have had, be it by email, live chat or phone, I have had my issue resolved very quickly, efficiently and professionally by a knowledgeable and well trained support team member. Having worked in technical support many years ago myself, I can appreciate the level of service and quality of support offered by Verint. I would, without hesitation, say that Verint offers one of the best support experiences out there.

[Gradle is] a more modern version of open source build tools like Ant and Maven.
Whereas the build config was XML files which were tedious and error
prone, the modern DSL usage of Groovy to write these build files is a
great advancement. Also these config files can be inherited from top
level to each associated project.

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OpinionLab is one of the few out there that does two things very well in it's space: 1. Customer Feedback - just feedback, not surveys. Feedback is free text without more than one or two structured questions. Most survey systems offer too many options, and their reporting is made for structured data analysis not analysis of the open text fields. Some of the other tools viewed did not have the best features for medium or large scale deployment, from an analysis perspective, real-time data extract and download, or customization for branding.

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Independently Invited by TrustRadius

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• In a distributed development environment, once we established a strong CI/CD model, Gradle proved to be a great choice to automate the various processes. Gradle also provides much flexibility, which is essential in today's development environment. The important benefit is that the CI/CD engineers can support development's needs quickly and reliably. This in turn supports faster testing and deployment, which generates higher ROI.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Collect data around our login experience where eventually we were able to release a GPE directing customers to utilize our virtual assistant
• Verbatim around the claims experience allowed us to update our Claims Status page to provide more detailed, transparent information to the customer around the status of their claim.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info