Provide a wholistic view to customer journey and experience by pulling in several CPPs.
September 11, 2025

Provide a wholistic view to customer journey and experience by pulling in several CPPs.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Voice of the Customer

We use Verint VOC to gather insights and customer perception of our digital platforms. Through our live intercept survey we are also able to measure CSAT.

The product is able to help us determine customer pain points as well as uncover production issues and/or bugs that need attention.

Pros

  • Easily interstate with other CX softwares like Glassbox, Adobe, Saleforce, etc.
  • Provide a wholistic view to customer journey and experience by pulling in several CPPs.

Cons

  • Reporting capabilities and data consolidation
  • Collect data around our login experience where eventually we were able to release a GPE directing customers to utilize our virtual assistant
  • Verbatim around the claims experience allowed us to update our Claims Status page to provide more detailed, transparent information to the customer around the status of their claim.
The program and platforms offered are user friendly to me, and if struggling the Verint team has always been supportive in helping to educate.

Do you think Verint Voice of the Customer delivers good value for the price?

Yes

Are you happy with Verint Voice of the Customer's feature set?

Yes

Did Verint Voice of the Customer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Voice of the Customer go as expected?

No

Would you buy Verint Voice of the Customer again?

Yes

Verint VOC provides various different options of surveys that can be utilized like badge, intercept, embedded, etc. which allows you to find the solution that works best for the area where you are trying to capture data.

Verint Voice of the Customer Feature Ratings

Customer experience management
7.0
Multi-channel customer feedback collection
7
Product usage analytics
7
Customer experience dashboard
7

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