TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Grafana OnCall

    Score8.3 out of 10
    N/AGrafana OnCall is an open source, easy-to-use on-call management tool built to help teams improve their collaboration and resolve incidents faster. Grafana OnCall (formerly known as Amixr) was started in 2018 at Amixr Inc., which Grafana Labs acquired in 2021.

    $0

    Pricing
    Grafana OnCall
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Grafana OnCall
    Free Trial
    No
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Grafana OnCall
    Considered Both Products
    Grafana Labs
    Chose Grafana OnCall
    Grafana OnCall is integrated withini Grafana Cloud. We use this from one glass of view perspectief. One system , one UI to easy find the problems and solve them. It is also included in the Grana Cloud license, a single party with whom you do business and can receive discounts. …
    Incentivized
    Chose Grafana OnCall
    Unlike Grafana OnCall tool Splunk On-Call solution looks more complicated and noticeably inferior in the visualization of the information presented (UI is not user friendly). Alerts re-route process looks totally illogical and you need some time to get with it. However Splunk …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    User Ratings
    Grafana OnCall
    Likelihood to Recommend
    9.0
    (2 ratings)
    Usability
    8.0
    (1 ratings)
    User Testimonials
    Grafana OnCall
    Likelihood to Recommend
    Grafana Labs
    Setting up the Grafana OnCall configuration is from the UI is a little bit complex, you need to create an integration, from there an escalation chain ann after that you need to change the template for the notificaion. Also the documentation is not entirely clear, particularly the section on provisioning with Terraform, because production stack is provisioned with infra structure as code.
    Incentivized
    Read full review
    Pros
    Grafana Labs
    • Interface and information visualization
    • Escalations process with useful IF, ELSE alerting logic
    • Simple integration with wide list of data sources and using of webhooks for non-supported sources.
    Incentivized
    Read full review
    Cons
    Grafana Labs
    • it's a little complex to set up
    • landline phone numbers cannot be validated, only mobile numbers
    • Documentation is not entirely clear, particularly the section on provisioning with Terraform.
    Incentivized
    Read full review
    Usability
    Grafana Labs
    setting up the Grafana OnCall functionality is complex but if you setup this and you know how to setup then the rest is easy. IAC is provided with terraform The UI for the alert groups shows the alerts in one view and from there you can go to the relevant alert trigger to solve the problems.
    Incentivized
    Read full review
    Alternatives Considered
    Grafana Labs
    Unlike Grafana OnCall tool Splunk On-Call solution looks more complicated and noticeably inferior in the visualization of the information presented (UI is not user friendly). Alerts re-route process looks totally illogical and you need some time to get with it. However Splunk On-Call looks more featurable out-of-box and has iOS and Android apps while Grafana OnCall provides a general dashboard apps only.
    Incentivized
    Read full review
    Return on Investment
    Grafana Labs
    • Reducing services downtime.
    • Better users loyalty as a result of improving of intra-departments collaboration.
    • Reducing the load of Service Desk.
    Incentivized
    Read full review
    ScreenShots