TrustRadius

Grafana OnCall

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Grafana OnCall
Score 9.1 out of 10
N/A
Grafana OnCall is an open source, easy-to-use on-call management tool built to help teams improve their collaboration and resolve incidents faster. Grafana OnCall (formerly known as Amixr) was started in 2018 at Amixr Inc., which Grafana Labs acquired in 2021.
$0
Pricing
Grafana OnCall
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Grafana OnCall
Free Trial
No
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
Grafana OnCall
Considered Both Products
Grafana OnCall
Verified User
Engineer
Chose Grafana OnCall
Unlike Grafana OnCall tool Splunk On-Call solution looks more complicated and noticeably inferior in the visualization of the information presented (UI is not user friendly). Alerts re-route process looks totally illogical and you need some time to get with it. However Splunk …
Best Alternatives
Grafana OnCall
Small Businesses

No answers on this topic

Medium-sized Companies
Freshservice
Freshservice
Score 8.7 out of 10
Enterprises
Freshservice
Freshservice
Score 8.7 out of 10
All AlternativesView all alternatives
User Ratings
Grafana OnCall
Likelihood to Recommend
9.0
(1 ratings)
User Testimonials
Grafana OnCall
Likelihood to Recommend
Grafana Labs
One of the greatest drawback in any big companies is that different teams within an IT departments do not know what the others do. The worst case scenario is than Service Desk doesn't know where the issue resolution is and can not provide business with estimation recovery time as well as any update about the root cause of an issue. Grafana OnCall is the best tool that solved this misscolaboration in our company.
Verified User
Anonymous
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Pros
Grafana Labs
  • Interface and information visualization
  • Escalations process with useful IF, ELSE alerting logic
  • Simple integration with wide list of data sources and using of webhooks for non-supported sources.
Verified User
Anonymous
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Cons
Grafana Labs
  • Incident Response & Management for Developers Team (as well as tracking of an issue resolution process)
  • Users alerting of issues with production systems
Verified User
Anonymous
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Alternatives Considered
Grafana Labs
Unlike Grafana OnCall tool Splunk On-Call solution looks more complicated and noticeably inferior in the visualization of the information presented (UI is not user friendly). Alerts re-route process looks totally illogical and you need some time to get with it. However Splunk On-Call looks more featurable out-of-box and has iOS and Android apps while Grafana OnCall provides a general dashboard apps only.
Verified User
Anonymous
Read full review
Return on Investment
Grafana Labs
  • Reducing services downtime.
  • Better users loyalty as a result of improving of intra-departments collaboration.
  • Reducing the load of Service Desk.
Verified User
Anonymous
Read full review
ScreenShots