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Grafana OnCall

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Grafana OnCall
Score 9.0 out of 10
N/A
Grafana OnCall is an open source, easy-to-use on-call management tool built to help teams improve their collaboration and resolve incidents faster. Grafana OnCall (formerly known as Amixr) was started in 2018 at Amixr Inc., which Grafana Labs acquired in 2021.
$0
Pricing
Grafana OnCall
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Grafana OnCall
Free Trial
No
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
Grafana OnCall
Considered Both Products
Grafana OnCall
Verified User
Engineer
Chose Grafana OnCall
Grafana OnCall is integrated withini Grafana Cloud. We use this from one glass of view perspectief. One system , one UI to easy find the problems and solve them. It is also included in the Grana Cloud license, a single party with whom you do business and can receive discounts. …
Verified User
Engineer
Chose Grafana OnCall
Unlike Grafana OnCall tool Splunk On-Call solution looks more complicated and noticeably inferior in the visualization of the information presented (UI is not user friendly). Alerts re-route process looks totally illogical and you need some time to get with it. However Splunk …
Best Alternatives
Grafana OnCall
Small Businesses

No answers on this topic

Medium-sized Companies
Freshservice
Freshservice
Score 8.5 out of 10
Enterprises
Freshservice
Freshservice
Score 8.5 out of 10
All AlternativesView all alternatives
User Ratings
Grafana OnCall
Likelihood to Recommend
9.0
(2 ratings)
Usability
8.0
(1 ratings)
User Testimonials
Grafana OnCall
Likelihood to Recommend
Grafana Labs
Setting up the Grafana OnCall configuration is from the UI is a little bit complex, you need to create an integration, from there an escalation chain ann after that you need to change the template for the notificaion. Also the documentation is not entirely clear, particularly the section on provisioning with Terraform, because production stack is provisioned with infra structure as code.
Verified User
Anonymous
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Pros
Grafana Labs
  • Interface and information visualization
  • Escalations process with useful IF, ELSE alerting logic
  • Simple integration with wide list of data sources and using of webhooks for non-supported sources.
Verified User
Anonymous
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Cons
Grafana Labs
  • it's a little complex to set up
  • landline phone numbers cannot be validated, only mobile numbers
  • Documentation is not entirely clear, particularly the section on provisioning with Terraform.
Verified User
Anonymous
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Usability
Grafana Labs
setting up the Grafana OnCall functionality is complex but if you setup this and you know how to setup then the rest is easy. IAC is provided with terraform The UI for the alert groups shows the alerts in one view and from there you can go to the relevant alert trigger to solve the problems.
Verified User
Anonymous
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Alternatives Considered
Grafana Labs
Unlike Grafana OnCall tool Splunk On-Call solution looks more complicated and noticeably inferior in the visualization of the information presented (UI is not user friendly). Alerts re-route process looks totally illogical and you need some time to get with it. However Splunk On-Call looks more featurable out-of-box and has iOS and Android apps while Grafana OnCall provides a general dashboard apps only.
Verified User
Anonymous
Read full review
Return on Investment
Grafana Labs
  • Reducing services downtime.
  • Better users loyalty as a result of improving of intra-departments collaboration.
  • Reducing the load of Service Desk.
Verified User
Anonymous
Read full review
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