Integrated OnCall functionality with Grafana Cloud
September 05, 2025

Integrated OnCall functionality with Grafana Cloud

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Grafana Cloud

Overall Satisfaction with Grafana OnCall

We use Grafana Cloud for observability , with Testing & Synthetics for the alerting and oncall-duty from our service team we use this for incidents to send the alerts to the dedicated duty scrum team after business working hours and the weekends and holidays. During the day business hours, incidents are handled by the responsible application scrum teams.

Pros

  • send alerts to a phone number
  • create scheduling for oncall teams and members
  • integration with the Grafana alerting and contact points

Cons

  • it's a little complex to set up
  • landline phone numbers cannot be validated, only mobile numbers
  • Documentation is not entirely clear, particularly the section on provisioning with Terraform.
  • we have a dedicated duty team to use the oncall-duty alert
  • we use the Grafana OnCall for single pane of glass, one internal tool integrated with alerts from the other functionality
  • easy creation of the incident rapportage
setting up the Grafana OnCall functionality is complex but if you setup this and you know how to setup then the rest is easy. IAC is provided with terraform The UI for the alert groups shows the alerts in one view and from there you can go to the relevant alert trigger to solve the problems.
Grafana OnCall is integrated withini Grafana Cloud. We use this from one glass of view perspectief. One system , one UI to easy find the problems and solve them. It is also included in the Grana Cloud license, a single party with whom you do business and can receive discounts. we have switched from OpsGenie

Do you think Grafana OnCall delivers good value for the price?

Yes

Are you happy with Grafana OnCall's feature set?

Yes

Did Grafana OnCall live up to sales and marketing promises?

Yes

Did implementation of Grafana OnCall go as expected?

Yes

Would you buy Grafana OnCall again?

Yes

Setting up the Grafana OnCall configuration is from the UI is a little bit complex, you need to create an integration, from there an escalation chain ann after that you need to change the template for the notificaion. Also the documentation is not entirely clear, particularly the section on provisioning with Terraform, because production stack is provisioned with infra structure as code.

Grafana OnCall Feature Ratings

IT Alert Management
8.3
Incident Ticketing System
9
Notification and Escalation
10
Incident Classification
10
Incident Assignment
9
Incident Prioritization
9
Incident Documentation
7
Incident Tracking and Reporting
7
Self-Service Portal
7
Incident Resolution Workflow
6
Integration with Other Monitoring Tools
9

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