What is Grafana OnCall?
December 16, 2022

What is Grafana OnCall?

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Grafana OnCall

Overall Satisfaction with Grafana OnCall

Grafana OnCall organically fit into our IT infrastructure (as it supports Prometheus and Zabbix we already had in production use), performing the role of Incident Response & Management for developers and engineers. We found this tool is really useful to collaborate different departments (in our company we are using Teams), escalate issues and provide fast and informational alerting.


  • Interface and information visualization
  • Escalations process with useful IF, ELSE alerting logic
  • Simple integration with wide list of data sources and using of webhooks for non-supported sources.


  • Incident Response & Management for Developers Team (as well as tracking of an issue resolution process)
  • Users alerting of issues with production systems
  • Wide list of alerting options.
  • IF, ELSE IF, and ELSE alerting logic.
  • Simplicity of management (custom escalation chains, on-call scheduling).
  • Automation.
  • Reducing services downtime.
  • Better users loyalty as a result of improving of intra-departments collaboration.
  • Reducing the load of Service Desk.
Unlike Grafana OnCall tool Splunk On-Call solution looks more complicated and noticeably inferior in the visualization of the information presented (UI is not user friendly). Alerts re-route process looks totally illogical and you need some time to get with it. However Splunk On-Call looks more featurable out-of-box and has iOS and Android apps while Grafana OnCall provides a general dashboard apps only.

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Splunk On-Call, Jira Service Management (Jira Service Desk)
One of the greatest drawback in any big companies is that different teams within an IT departments do not know what the others do. The worst case scenario is than Service Desk doesn't know where the issue resolution is and can not provide business with estimation recovery time as well as any update about the root cause of an issue. Grafana OnCall is the best tool that solved this misscolaboration in our company.


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