Grain vs. Observe.ai

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Grain
Score 10.0 out of 10
N/A
Grain is an AI meeting assistant designed to eliminate the burden of manual note-taking. Grain automatically generates meeting recordings, transcripts, and summaries so teams can stay focused on the conversation rather than documentation. From startups to enterprise organizations, Grain is available via a free plan, and paid seats start at $19 per user per month, with no annual contract required. Key Features Automated Note-Taking & Transcription — Precise,…
$19
per month per seat
Observe.ai
Score 8.0 out of 10
N/A
Observe.AI, a provider of Contact Center AI in San Francisco, supports customer experiences and agent performance by helping to analyze interactions, extract sentiment insights and streamline workflows. With Observe.AI, businesses transcribe interactions to coach agents while gaining visibility into customer service operations. Observe.AI technology includes agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to contact centers.N/A
Pricing
GrainObserve.ai
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
GrainObserve.ai
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsContact vendor for pricing information.
More Pricing Information
Community Pulse
GrainObserve.ai
User Ratings
GrainObserve.ai
Likelihood to Recommend
-
(0 ratings)
9.3
(3 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
GrainObserve.ai
Likelihood to Recommend
Grain Intelligence
No answers on this topic
Observe.ai
Observe.ai is incredibly well
suited for uncovering trends. The accuracy of their transcripts paired with how
easy it is for any user to find insights helps us tap of data you would think would
be impossible to get, or at least in a very slow and manual process (listening
to call samples, 1 call at a time it’s a thing of the past now).

This simplicity of use and the power
of their machine learning and AI applications have proven to be particularly
helpful for us to boost our agent performance and training.

Observe.ai is still at the early stages
of real-time agent assist, so I would not recommend it right now for that type
of application.
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Pros
Grain Intelligence
No answers on this topic
Observe.ai
  • Call audit evaluation tools.
  • Call transcription.
  • Agent Leaderboard.
  • Agent coaching tool/performance tracker.
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Cons
Grain Intelligence
No answers on this topic
Observe.ai
  • 71% increase in sales since implementation.
  • 33% decrease in customer escalations since implementation.
  • 20% increase in script compliance since implementation.
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Likelihood to Renew
Grain Intelligence
No answers on this topic
Observe.ai
We are very satisfied with the features, support, follow up and value that Observe.ai has brought to our organization. They are also very easy to deal with and very willing to listen to recommendations to help boost the solution.
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Usability
Grain Intelligence
No answers on this topic
Observe.ai
Their UI is very easy to navigate and understand. Most features are easily accessible and they seem well balanced and connected with each other. Users at our company have been trained with good proficiency levels in just a few hours, and high proficiency can be achieved in a week or less if you spend the time to practice.
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Alternatives Considered
Grain Intelligence
No answers on this topic
Observe.ai
Observe.ai provided our business a pricing structure that was attainable with our required ROI.
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Return on Investment
Grain Intelligence
No answers on this topic
Observe.ai
  • The BEST ROI we have spent in years.
  • Fraction of a penny per call.
  • Increased overall revenue and revenue by person.
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ScreenShots

Grain Screenshots

Screenshot of automated meeting notes.Screenshot of some sales and coaching templates.Screenshot of the video clipping function.Screenshot of some of the available integrations.Screenshot of a product demo.

Observe.ai Screenshots

Screenshot of Observe.AI