Grain

Grain, developed by Grain Intelligence Inc., is an AI-powered meeting recording and note-taking tool designed to automate the capture, analysis, and synthesis of customer conversations. According to the vendor, Grain is suitable for companies of all sizes, from small startups to large enterprises. It caters to various professions and industries, including sales teams, customer success teams, product teams, user research teams, and hiring and recruiting teams.

Key Features

AI-powered meeting recording for all teams: Grain automates note-taking, record-keeping, and insight capture from customer conversations, allowing teams to focus on the conversation while Grain AI captures, analyzes, and synthesizes important moments.

Accessible and useful for everyone: According to the vendor, Grain enables everyone to be a customer advocate by recording, transcribing, and clipping moments from research interviews, sales calls, and customer meetings. It automatically identifies key moments, eliminating the need for manual note-taking, and integrates with popular tools like Slack, Salesforce, and Notion for easy sharing of customer insights.

Customer-focused teams from across your company can use Grain: Grain serves various teams, including sales, customer success, product, user research, and hiring and recruiting. It automates administrative work, captures and shares customer moments, feedback, and testimonials, gathers product feedback, clips and shares insights from user interviews, and captures key moments from interviews to aid in the hiring process.

Connects to popular tools and platforms: Grain integrates seamlessly with Slack, Productboard, HubSpot, and Salesforce, enabling users to share highlights, share product ideas and feedback, sync sales meetings, and enrich lead data. Custom workflows can also be created using Zapier to push recordings, clips, and stories into other preferred tools.

Automated meeting recording and transcription: By connecting with your calendar, Grain allows you to set rules for recording specific types of meetings. It transcribes meetings in nine different languages, provides editable transcripts, and compresses hour-long meetings into shareable video clips within minutes.

Build better products with customer insights: Grain helps turn customer interviews into engaging stories and user stories, clip golden nuggets from interviews for product briefs and engineering tickets, and compile stories of user feedback by remixing customer clips.

Advocate for your customers with insights: Capture and share important moments from customer meetings to effectively advocate for customers. Empower product and marketing teams with direct product feedback and candid testimonials from customer conversations. Grain also helps build a searchable repository of customer and market knowledge.

Make better hiring decisions in less time: Grain enables the capture and sharing of key moments from hiring interviews, organization of past interviews using collections and tags, and embedding highlights into collaboration tools like Notion and Slack for asynchronous collaboration with hiring managers.