TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Haptik

    Score8 out of 10
    N/AHaptik helps businesses build AI-assisted Chatbots using Industry AI models with domain-specific intelligence to accurately comprehend user intent and deliver contextual responses solving user inquiries end-to-end. Haptik is a part of the Jio - Google - Facebook digital ecosystem since 2019. They aim to to leverage these partnerships to deliver even greater customer success, and advance Conversational AI revolution to a new phase.N/A

    Tidio

    Score9.7 out of 10
    N/ATidio is a live chat app powered by a chatbot and that comes with mailing features.

    $0

    per month

    Pricing
    HaptikTidio
    Editions & Modules
    No answers on this topic
    Free
    $0
    life time
    Starter
    $29
    per month
    Growth
    $59
    per month
    Plus
    $749
    per month
    Premium
    $2999
    per month
    Offerings
    Pricing Offerings
    HaptikTidio
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—All plans come with a 7-day free trial, no credit card required. Additional addons and upgrades available.
    More Pricing Information
    Best Alternatives
    HaptikTidio
    Small Businesses
    Fin
    Score8.8 out of 10
    Fin
    Score8.8 out of 10
    Medium-sized Companies
    Fin
    Score8.8 out of 10
    Fin
    Score8.8 out of 10
    Enterprises
    Sprinklr Service
    Score7.4 out of 10
    Sprinklr Service
    Score7.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HaptikTidio
    Likelihood to Recommend
    -
    (0 ratings)
    9.0
    (2 ratings)
    User Testimonials
    HaptikTidio
    Likelihood to Recommend
    Haptik
    No answers on this topic
    Tidio
    Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office.
    Incentivized
    Read full review
    Pros
    Haptik
    No answers on this topic
    Tidio
    • Very intuitive interface and management.
    • Scalable plans that don't require me to purchase features I don't need.
    • Super simple chat bot administration.
    Incentivized
    Read full review
    Cons
    Haptik
    No answers on this topic
    Tidio
    • Unable to ban visitors by site referrer (spam sites)
    • Chatbot conditional logic could be a bit simpler/cleaner
    • Occasional issues with the desktop app (in browser never gives us trouble though)
    Incentivized
    Read full review
    Alternatives Considered
    Haptik
    No answers on this topic
    Tidio
    Incentivized
    Read full review
    Return on Investment
    Haptik
    No answers on this topic
    Tidio
    • Helped us get new deals from site visitors
    • Helped us get renewals from current clients
    Incentivized
    Read full review
    ScreenShots

    Haptik Screenshots

    Screenshot of Get real-time chat disposition trends, scrutinize abandoned chats & set custom auto-response for offline hours & delaysScreenshot of Empower your live agents with all the information they need to answer customer queries more efficiently - without the need to toggle between multiple systems. Easily access user details, notes, and previous conversation history to contextually solve queries and personalize customer conversations on the go!Screenshot of Upgrade your customer experience with Haptik’s Intelligent Virtual Assistants, driving ROI at every stage of the lifecycleScreenshot of Accelerate go-to-market with Haptik’s drag & drop visual builder that includes 100+ pre-built, domain-specific Smart Skills designed for the most common use cases for your industry.Screenshot of Get in-depth insights into how users interact with your IVAs, identify problem areas or features that can be improved and also collect first-hand user feedback about your IVA experience in real-time.Screenshot of Smart Funnel helps us track the effectiveness of the bot by tracking the completion rates and identifying the drop off points in order to make changes to the bot design or flow to ensure users are getting a resolution

    Tidio Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot