HCL Notes vs. CommUnity by Personify

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HCL Notes
Score 6.5 out of 10
N/A
Notes from HCL (formerly from IBM, acquired by HCL in late 2018) is a collaboration platform based on the Lotus platform.N/A
CommUnity by Personify
Score 10.0 out of 10
N/A
Small World Labs Community is a hosted collaboration and social networking platform with easy drag & drop modification capabilities. Small World Labs offers implementation and community engagement services, plus an open API for integration with other systems. Small World Labs has clients across industries, but a high concentration in the nonprofit area. Small World Labs was acquired by Personify Corp in 2016.N/A
Pricing
HCL NotesCommUnity by Personify
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
HCL NotesCommUnity by Personify
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
HCL NotesCommUnity by Personify
Top Pros
Top Cons
Features
HCL NotesCommUnity by Personify
Project Management
Comparison of Project Management features of Product A and Product B
HCL Notes
6.9
10 Ratings
13% below category average
CommUnity by Personify
-
Ratings
Task Management7.09 Ratings00 Ratings
Gantt Charts6.03 Ratings00 Ratings
Scheduling8.09 Ratings00 Ratings
Workflow Automation5.06 Ratings00 Ratings
Mobile Access8.010 Ratings00 Ratings
Search6.09 Ratings00 Ratings
Visual planning tools8.03 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
HCL Notes
9.2
10 Ratings
14% above category average
CommUnity by Personify
-
Ratings
Chat6.010 Ratings00 Ratings
Notifications9.010 Ratings00 Ratings
Discussions9.57 Ratings00 Ratings
Surveys9.14 Ratings00 Ratings
Internal knowledgebase10.06 Ratings00 Ratings
Integrates with GoToMeeting10.03 Ratings00 Ratings
Integrates with Gmail and Google Hangouts10.02 Ratings00 Ratings
Integrates with Outlook10.05 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
HCL Notes
7.6
9 Ratings
6% below category average
CommUnity by Personify
-
Ratings
Versioning9.04 Ratings00 Ratings
Video files6.05 Ratings00 Ratings
Audio files6.05 Ratings00 Ratings
Document collaboration8.08 Ratings00 Ratings
Access control6.08 Ratings00 Ratings
Advanced security features8.08 Ratings00 Ratings
Integrates with Google Drive10.02 Ratings00 Ratings
Device sync8.05 Ratings00 Ratings
Best Alternatives
HCL NotesCommUnity by Personify
Small Businesses
Stackby
Stackby
Score 9.6 out of 10
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 9.7 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.8 out of 10
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 9.7 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
Salesforce Experience Cloud
Salesforce Experience Cloud
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HCL NotesCommUnity by Personify
Likelihood to Recommend
7.0
(16 ratings)
9.1
(3 ratings)
Likelihood to Renew
1.7
(5 ratings)
9.1
(3 ratings)
Usability
10.0
(1 ratings)
9.1
(1 ratings)
Availability
10.0
(1 ratings)
9.1
(1 ratings)
Performance
10.0
(1 ratings)
9.1
(1 ratings)
Support Rating
9.0
(2 ratings)
9.1
(1 ratings)
In-Person Training
-
(0 ratings)
9.1
(1 ratings)
Online Training
10.0
(1 ratings)
8.2
(1 ratings)
Implementation Rating
9.0
(1 ratings)
9.1
(1 ratings)
User Testimonials
HCL NotesCommUnity by Personify
Likelihood to Recommend
HCL Technologies
I often work with teams from other country and regions, hence HCL Notes is a very useful platform for internal company management operations. It standardized organisational work standards in most of the offices worldwide. HCL Notes also enables chat with other team around the world that I find very helpful when initiating conversation or just want to have a quick update rather than sending emails and waiting for replies. However, HCL Notes is not very efficient in web browsing and user still need to use other internet service providers.
Read full review
Personify Corp
You can tell from the CEO and all staff that this is a very competent company that wants you to succeed with integrity. There is a strong
support and services team that works collaboratively with us to make
sure we are always getting what we need. They provide
24x7 emergency support, online ticket support, email support, a client
community, and the ability to call and talk to the same account manager or
community consultant every time (I even have Mariano's skype and he replies on weekends!). They recently launched a client community - so they are now even practicing what they preach. Our questions in the client community are always answered quickly.
Read full review
Pros
HCL Technologies
  • It has a really strong and robust database that's extremely scalable and holds up well to thousands of users and many different environments.
  • It has a really good enterprise-grade framework for development custom database applications
  • All of the custom database applications along with the email all have a nice uniform look and feel so their easy-to-use.
  • I really like how it's developed and supported on every client OS (Windows, OSX, Linux)! The competitors definitely do NOT offer this (M$).
Read full review
Personify Corp
  • It's easy to use. The admin panel has a number of drag and drop options to modify the experience
  • Flexibility. There are a large number of standard block features that can be added to areas. In addition, each dynamic block as a number of settings that allow you to tailor the experience you want to create. You can do this without being a programmer.
  • Personalization. There are good tools that allow you to personalize the experience based on whether users are logged in or not, whether they are in particular segments (which we can create) or recommendations based on information the user has provided about themselves.
  • Mobile. Small World Labs has a really great way of doing mobile. They give you a drag and drop interface for designing the mobile environment so there is a lot of flexibility with this. We are currently turning this module on.
Read full review
Cons
HCL Technologies
  • Notes' backwards compatibility sometimes gets in the way. Menus are cluttered with extraneous, outdated options and features that modern users will never use, and Preferences are often difficult to navigate for those coming from Gmail or Outlook. We have greatly simplified this via Policies, but users still find it daunting to go through all the options that are available.
  • The IBM Notes client for Windows & Mac is essentially the Eclipse Java development platform...so it is HUGE. Performance initially was very slow but IBM has done a good job of speeding things up. As IBM moves more toward cloud-delivered applications, this will not be as much of a problem.
  • Notes and Domino can be complex to manage for administrators who are more accustomed to ActiveDirectory, Group Policy, etc. Editing a notes.ini file to add a feature, or working with XML files by hand to create a SmartUpgrade kit can be daunting to those coming from more modern administrative roles.
  • Some users claim to "hate" Notes mail. While I have heard this less and less over the past 10 years, we have had 3rd party software offer plugins to Outlook and it's rare to see any for Notes.
  • The client update process should be automated more. I would like to see the Notes client update quietly and quickly more like an Adobe software update. If an update fails it should automatically try again without prompting the user over and over.
  • Notes multiple language spell checking is a downloaded add-on Java-based resource that has to be deployed in a convoluted way that is difficult for users to grasp. Therefore any foreign language spell check updates must be done individually per Notes client by IT, which is unfortunate. I would prefer to see that be a "live download" update option for users to get directly from IBM (don't make me download it and put it on my network).
Read full review
Personify Corp
  • Integration with our Association Management System (AMS) didn't go as smoothly as I had wished. Having said that all of the issues with that integration have been addressed.
  • Because the platform is updated so frequently you need to stay on top of what is available to you and your end users or you may miss out on key functionality releases.
Read full review
Likelihood to Renew
HCL Technologies
I've been in IT business and as a Programmer/Developer for 20+ years with too many programming languages experiences/back ground (C/C++/Visual Basic/Basic Program/Unix/COBOL/Java). Also with 18+ years with Lotus Notes/IBM Domino, I am still and always think Lotus Notes is the best RAD platform available!. When the time where resource is very limited and the expectation is very high and the turn around is too short, IBM Domino/Notes is the platform to use and it's the only choice available.
Read full review
Personify Corp
From the first conversation and beyond, it has been a pleasure working with Small World Labs. Their staff are genuinely interested in understanding our business and our goals, and actively make recommendation on continued improvement and long-term strategy. All of their staff demonstrate a clear understanding of the product and when to expect new features. Furthermore, their CEO, Michael Wilson, is more than competent and has proven to be an industry expert. He understands both the technical side and the community strategy side of the business. In fact, we have already initiated a project to build a second community with Small World Labs for a separate business unit
Read full review
Usability
HCL Technologies
Easy to use for the user, most of the apps we developed, there is not much need for user training. Most of the times, we just do a demo to the users group and they can pick up from there.
Read full review
Personify Corp
There are a multitude of options to configure the exact user experience you want and what you want to emphasize.
Read full review
Reliability and Availability
HCL Technologies
No answers on this topic
Personify Corp
Uptime has never been an issue.
Read full review
Performance
HCL Technologies
No answers on this topic
Personify Corp
Speed is not an issue.
Read full review
Support Rating
HCL Technologies
I've been using the production for a very long time and very happy with it. Also, all the online resources and forums for notes is very friendly and easy/quick for getting help. I found out that compared to Microsoft or Oracle or any other platforms, IBM Notes online forum is the best I have seen.
Read full review
Personify Corp
The people at Small World Labs are very accessible. I can email, open a ticket, or call and they are there. I'd also point out that senior management is quite available too. We frequently have talks about potential strategies and new things we might be doing, which is great. I think the whole organization genuinely likes what they do and likes helping us succeed.
Read full review
In-Person Training
HCL Technologies
No answers on this topic
Personify Corp
In-person training is more ad-hoc based on if they are traveling to you or you are going to visit them. I imagine that if I paid for in-person training that it would be set up as well, but I've just used the standard training that comes with the initial set up and ongoing support.
Read full review
Online Training
HCL Technologies
No answers on this topic
Personify Corp
Online training is through online webinar & how-to posts and videos in the client community.
Read full review
Implementation Rating
HCL Technologies
Implementation is easy and smooth if the requirement is well gathered/documented. Notes is a RAD platform, all projects in Notes is simple in the implementation step.
Read full review
Personify Corp
We had staff turnover at our own organization during the implementation. We were able to get the community up and live in a good timeframe even though that happened and we had to switch some people around for managing the project on our side.
Read full review
Alternatives Considered
HCL Technologies
Outlook has been considered for years as a replacement platform. Pricing and support staff made it prohibitive. Our long-time use of Microsoft Office productivity suite naturally led us to consider the adoption of Office365. A recent investigation told us that Azure Cloud services propel an O365 solution to the forefront. Early adopters in international divisions have paved the way for Azure and O365.
Read full review
Personify Corp
We evaluated a few different community platform vendors over the course of a couple of months. I believe we also evaluated Jive, Lithium, KickApps, and Powered.
Read full review
Return on Investment
HCL Technologies
  • Over the years, we have lost countless hours of productivity from the thousands of crashes we have experienced.
  • One benefit of IBM Notes is that it is very simple to train a new user on. Many people prefer and are familiar with Google tools, but those that use IBM Notes have very little trouble acclimating themselves.
Read full review
Personify Corp
  • Our community has been very active since the re-launch of our site. Have seen some increases in member engagement.
  • Feedback from our membership has been nothing but positive since we transitioned off of our older Sharepoint community. Look and feel and ease of use have been real pluses for our members.
  • Having the Small World Labs community is allowing us to be more creative with the way we integrate our community into all aspects of our online presence, web-site, social media, etc.
Read full review
ScreenShots

CommUnity by Personify Screenshots

Screenshot of Screenshot of Screenshot of