TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hearsay, now part of Yext

    Score8.9 out of 10
    N/AAfter the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A

    iGrafx

    Score9 out of 10
    Enterprise companies (1,001+ employees)
    iGrafx provides a Process Knowledge Management Platform enabling Business Transformation through process discovery & analysis, RPA & workflow automation, customer journey, governance, risk, and compliance. The vendor's solutions are available as SaaS and private cloud deployment and are presented as scalable, currently supporting large, global enterprises with over 100k users.N/A
    Pricing
    Hearsay, now part of YextiGrafx
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Hearsay, now part of YextiGrafx
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—No two customer needs are the same. Contact us and we will be happy to provide you pricing based on your companies specific needs.
    More Pricing Information
    Features
    Hearsay, now part of YextiGrafx
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Hearsay, now part of Yext and iGrafx
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    iGrafx
    5.7
    1 Ratings
    30% below category average
    Dashboards00 Ratings6.01 Ratings
    Standard reports00 Ratings5.01 Ratings
    Custom reports00 Ratings6.01 Ratings
    Process Engine
    Comparison of Process Engine features of Hearsay, now part of Yext and iGrafx
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    iGrafx
    8.5
    1 Ratings
    2% above category average
    Process designer00 Ratings9.01 Ratings
    Process simulation00 Ratings8.01 Ratings
    SOA support00 Ratings8.01 Ratings
    Process player00 Ratings9.01 Ratings
    Best Alternatives
    Hearsay, now part of YextiGrafx
    Small Businesses
    Simplify360
    Score7.8 out of 10
    Process Street
    Score8.2 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    TIBCO® BPM Enterprise
    Score8 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    IBM Business Automation Workflow
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Hearsay, now part of YextiGrafx
    Likelihood to Recommend
    9.0
    (1 ratings)
    9.0
    (1 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.0
    (1 ratings)
    3.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Hearsay, now part of YextiGrafx
    Likelihood to Recommend
    Yext
    Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
    Incentivized
    Read full review
    iGrafx
    Mapping and process control are most important things for us .I can say ,It is very very user-friendly. If i were iGrafx , i would fix support service and do anything to help their customers better.Every departments that need business process should use iGrafx
    Incentivized
    Read full review
    Pros
    Yext
    • Single dashboard of all your social media channels
    • Automation of posts
    • Scheduled posting as per design
    • Great for analytics & customer Interactions
    Incentivized
    Read full review
    iGrafx
    • user friendly
    • easy implementation
    • RPA and AI features
    • measuring performance and risks
    Incentivized
    Read full review
    Cons
    Yext
    • Lacks ability for significant flexibility and customization
    • Mobile app sometimes does not save the posts that are edited
    • It does allow you to tag or hashtag any post.
    Incentivized
    Read full review
    iGrafx
    • Different cloud support
    • local support training and documentation
    • more advertising
    Incentivized
    Read full review
    Likelihood to Renew
    Yext
    No answers on this topic
    iGrafx
    We are pleased to use iGrafx and we can handle all process about our departments.Easy to use and integration.I recommend it to everyone that needs BPM software.
    Incentivized
    Read full review
    Usability
    Yext
    If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
    Incentivized
    Read full review
    iGrafx
    It is easy to use .I can say it is piece of cake.
    Incentivized
    Read full review
    Support Rating
    Yext
    1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
    Incentivized
    Read full review
    iGrafx
    Late response and less experience are making the problem permanent. You should improve your support team and your process
    Incentivized
    Read full review
    Implementation Rating
    Yext
    No answers on this topic
    iGrafx
    It was very easy. Too many process maps may confuse your mind. You have to choose what you need
    Incentivized
    Read full review
    Alternatives Considered
    Yext
    Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
    Incentivized
    Read full review
    iGrafx
    1-Its price is more attractive than the others.2-Easy to use .The iGrafx is not complicated like the others3-The option to drag and drop objects is very good 4-I think it is the best tool to monitor daily performance used for making critical decision making
    Incentivized
    Read full review
    Return on Investment
    Yext
    • It has helped us save time in maintaining our social media handles
    • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
    • It helped us design our posts better based on inputs & design ideas based on our past posts
    Incentivized
    Read full review
    iGrafx
    • Bad support from my experience
    • Broad usability
    • Easy to use
    • Bad reporting in my opinion
    Incentivized
    Read full review
    ScreenShots

    iGrafx Screenshots

    Screenshot of Process Mapping & CaptureScreenshot of Performance ManagementScreenshot of Workflow AutomationScreenshot of Business ArchitectureScreenshot of Impact / Likelihood ReportingScreenshot of Customer Journey Map with Architecture Relationship