iGrafx is User Friends
Updated May 04, 2022

iGrafx is User Friends

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with iGrafx

We use it to edit and create bunch of employee's processes flows , their procuderes in the company.It is really easy to create process mapping. By the way, Our accountant process took to implement 4 hours easily.And it helps us to choose best decision by using its AI module and we use RPA solution as well because some tasks does not need human labor thats why it is very important for us.There are too large process maps and you can choose maps whichever you want easily
  • user friendly
  • easy implementation
  • RPA and AI features
  • measuring performance and risks
  • Different cloud support
  • local support training and documentation
  • more advertising
  • RPA
  • Easy to use
  • User friendly
  • Broad usability
  • Bad support from my experience
  • Broad usability
  • Easy to use
  • Bad reporting in my opinion
1-Its price is more attractive than the others.2-Easy to use .The iGrafx is not complicated like the others3-The option to drag and drop objects is very good 4-I think it is the best tool to monitor daily performance used for making critical decision making

Do you think iGrafx delivers good value for the price?


Are you happy with iGrafx's feature set?


Did iGrafx live up to sales and marketing promises?


Did implementation of iGrafx go as expected?


Would you buy iGrafx again?


Mapping and process control are most important things for us .I can say ,It is very very user-friendly. If i were iGrafx , i would fix support service and do anything to help their customers better.Every departments that need business process should use iGrafx

iGrafx Feature Ratings

Process designer
Process simulation
SOA support
Process player
Support for modeling languages
Not Rated
Form builder
Not Rated
Model execution
Not Rated
Not Rated
Social collaboration tools
Not Rated
Standard reports
Custom reports
Content management
Not Rated

Using iGrafx

100 - Accountant,HR,Sales and marketing,call center for now.Next year or months ,engineering ,finance,purchasing ,operation departments processes will be integrated
2 - They are admin rights and they were trained by iGrafx via online.I can say not good not bad but they need to improve their skills further
  • we designed accountant ,HR,sales and marketing processes by using iGrafx
  • We designed budget processes and are using prediction
  • Process mapping
  • Broad usage
  • User friendly
  • RPA is good feauture
  • AI feature
We are pleased to use iGrafx and we can handle all process about our departments.Easy to use and integration.I recommend it to everyone that needs BPM software.

Evaluating iGrafx and Competitors

  • Price
  • Product Features
  • Product Usability
The price and broad usage are most important things for us.iGrafx fitted my expectation about these more than enough.Integration with other products is the most other significant factor
I would add technical support and sharing knowledge with community.It seems like a black hole about documentation

iGrafx Implementation

It was very easy. Too many process maps may confuse your mind. You have to choose what you need
Yes - First phase was related to detect processes we need.Second phase was related to implement our process to iGrafxLast phase was the test and run.We integrated bunch of departments such as HR ,Accountant ,Sales and marketing succesfully.
Change management was a major issue with the implementation - We saw that some processes we are using were unnecessary. Change management is tough and most important is too hard to comply with.
  • Nothing . it was easy too much
  • Too much processes maps may confuse your mind

iGrafx Support

Late response and less experience are making the problem permanent. You should improve your support team and your process
Kept well informed
Support cares about my success
Slow Resolution
Poor followup
Escalation required
Slow Initial Response
No , i did not because of our budget problem

Using iGrafx

It is easy to use .I can say it is piece of cake.
Like to use
Relatively simple
Easy to use
Well integrated
Quick to learn
Feel confident using
  • Mapping and process design
  • User friendly
  • implentation is very easy
  • Support
  • documentation