iGrafx

iGrafx

Score 9.0 out of 10
iGrafx

Overview

What is iGrafx?

iGrafx provides a Process Knowledge Management Platform enabling Business Transformation through process discovery & analysis, RPA & workflow automation, customer journey, governance, risk, and compliance. The vendor's solutions are available as SaaS and private cloud deployment and are presented as...
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Recent Reviews

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Pricing

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What is iGrafx?

iGrafx provides a Process Knowledge Management Platform enabling Business Transformation through process discovery & analysis, RPA & workflow automation, customer journey, governance, risk, and compliance. The vendor's solutions are available as SaaS and private cloud deployment and are presented as…

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is iGrafx?

iGrafx provides a Process Knowledge Management Platform enabling Business Transformation through process discovery & analysis, RPA & workflow automation, customer journey, governance, risk, and compliance. The vendor's solutions are available as SaaS and private cloud deployment and are presented as scalable, currently supporting large, global enterprises with over 100k users.

iGrafx Features

Process Engine Features

  • Supported: Process designer
  • Supported: Process simulation
  • Supported: SOA support
  • Supported: Process player
  • Supported: Support for modeling languages
  • Supported: Form builder
  • Supported: Model execution

Collaboration Features

  • Supported: Social collaboration tools

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Content Management Capabilties Features

  • Supported: Content management

Additional Features

  • Supported: Business Architecture Modeling
  • Supported: Customer Journey Mapping
  • Supported: Standard Operating Procedure Generation
  • Supported: Governance Risk & Compliance
  • Supported: Business Process Workflow Automation
  • Supported: Performance Management
  • Supported: ISO Accelerator
  • Supported: RPA Assessment
  • Supported: GDPR Compliance Module
  • Supported: Process Mining

iGrafx Screenshots

Screenshot of Process Mapping & CaptureScreenshot of Performance ManagementScreenshot of Workflow AutomationScreenshot of Business ArchitectureScreenshot of Impact / Likelihood ReportingScreenshot of Customer Journey Map with Architecture RelationshipScreenshot of Customer Story BoardScreenshot of Customer Experience Dashboard

iGrafx Videos

Video Case Study - Munich Airport
Video Case Study - Real I.S.
iGrafx Use Cases
Sparda-Bank Video Case Study
iGrafx Overview

iGrafx Integrations

iGrafx Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesUnited States, EMEA, APAC
Supported LanguagesEnglish, German, Italian, Japanese, Chinese, Polish, French, Spanish

iGrafx Customer Size Distribution

Consumers1%
Small Businesses (1-50 employees)4%
Mid-Size Companies (51-500 employees)10%
Enterprises (more than 500 employees)85%
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Comparisons

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Reviews

(1-1 of 1)
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Score 9 out of 10
Vetted Review
Verified User
We use it to edit and create bunch of employee's processes flows , their procuderes in the company.It is really easy to create process mapping. By the way, Our accountant process took to implement 4 hours easily.And it helps us to choose best decision by using its AI module and we use RPA solution as well because some tasks does not need human labor thats why it is very important for us.There are too large process maps and you can choose maps whichever you want easily
  • user friendly
  • easy implementation
  • RPA and AI features
  • measuring performance and risks
  • Different cloud support
  • local support training and documentation
  • more advertising
Mapping and process control are most important things for us .I can say ,It is very very user-friendly. If i were iGrafx , i would fix support service and do anything to help their customers better.Every departments that need business process should use iGrafx
  • RPA
  • Easy to use
  • User friendly
  • Broad usability
Process Engine (7)
48.57142857142857%
4.9
Process designer
90%
9.0
Process simulation
80%
8.0
SOA support
80%
8.0
Process player
90%
9.0
Support for modeling languages
N/A
N/A
Form builder
N/A
N/A
Model execution
N/A
N/A
Collaboration (1)
N/A
N/A
Social collaboration tools
N/A
N/A
Reporting & Analytics (3)
56.66666666666667%
5.7
Dashboards
60%
6.0
Standard reports
50%
5.0
Custom reports
60%
6.0
Content Management Capabilties (1)
N/A
N/A
Content management
N/A
N/A
  • Bad support from my experience
  • Broad usability
  • Easy to use
  • Bad reporting in my opinion
1-Its price is more attractive than the others.2-Easy to use .The iGrafx is not complicated like the others3-The option to drag and drop objects is very good 4-I think it is the best tool to monitor daily performance used for making critical decision making
100
Accountant,HR,Sales and marketing,call center for now.Next year or months ,engineering ,finance,purchasing ,operation departments processes will be integrated
2
They are admin rights and they were trained by iGrafx via online.I can say not good not bad but they need to improve their skills further
  • we designed accountant ,HR,sales and marketing processes by using iGrafx
  • We designed budget processes and are using prediction
  • Process mapping
  • Broad usage
  • User friendly
  • RPA is good feauture
  • AI feature
We are pleased to use iGrafx and we can handle all process about our departments.Easy to use and integration.I recommend it to everyone that needs BPM software.
No
  • Price
  • Product Features
  • Product Usability
The price and broad usage are most important things for us.iGrafx fitted my expectation about these more than enough.Integration with other products is the most other significant factor
I would add technical support and sharing knowledge with community.It seems like a black hole about documentation
  • Implemented in-house
Yes
First phase was related to detect processes we need.Second phase was related to implement our process to iGrafxLast phase was the test and run.We integrated bunch of departments such as HR ,Accountant ,Sales and marketing succesfully.
Change management was a major issue with the implementation
We saw that some processes we are using were unnecessary. Change management is tough and most important is too hard to comply with.
  • Nothing . it was easy too much
  • Too much processes maps may confuse your mind
It was very easy. Too many process maps may confuse your mind. You have to choose what you need
Late response and less experience are making the problem permanent. You should improve your support team and your process
No , i did not because of our budget problem
No
I cant describe
It is easy to use .I can say it is piece of cake.
  • Mapping and process design
  • User friendly
  • implentation is very easy
  • Support
  • documentation
No
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