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Hearsay, now part of Yext vs. LexisNexis InterAction+

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hearsay, now part of Yext

    Score8.9 out of 10
    N/AAfter the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A

    LexisNexis InterAction+

    Score6.9 out of 10
    N/ALexisNexis InterAction is a fully-featuerd customer relationship management (CRM) software.N/A
    Pricing
    Hearsay, now part of YextLexisNexis InterAction+
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Hearsay, now part of YextLexisNexis InterAction+
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Hearsay, now part of YextLexisNexis InterAction+
    Sales Force Automation
    Comparison of Sales Force Automation features of Hearsay, now part of Yext and LexisNexis InterAction+
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    LexisNexis InterAction+
    5.1
    1 Ratings
    42% below category average
    Customer data management / contact management00 Ratings8.01 Ratings
    Workflow management00 Ratings3.01 Ratings
    Territory management00 Ratings3.01 Ratings
    Opportunity management00 Ratings5.01 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings8.01 Ratings
    Interaction tracking00 Ratings3.01 Ratings
    Channel / partner relationship management00 Ratings6.01 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Hearsay, now part of Yext and LexisNexis InterAction+
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    LexisNexis InterAction+
    8.7
    1 Ratings
    12% above category average
    Case management00 Ratings8.01 Ratings
    Call center management00 Ratings9.01 Ratings
    Help desk management00 Ratings9.01 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Hearsay, now part of Yext and LexisNexis InterAction+
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    LexisNexis InterAction+
    8.0
    1 Ratings
    3% above category average
    Lead management00 Ratings7.01 Ratings
    Email marketing00 Ratings9.01 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Hearsay, now part of Yext and LexisNexis InterAction+
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    LexisNexis InterAction+
    4.7
    1 Ratings
    48% below category average
    Task management00 Ratings5.01 Ratings
    Billing and invoicing management00 Ratings4.01 Ratings
    Reporting00 Ratings5.01 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Hearsay, now part of Yext and LexisNexis InterAction+
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    LexisNexis InterAction+
    4.3
    1 Ratings
    56% below category average
    Forecasting00 Ratings4.01 Ratings
    Pipeline visualization00 Ratings4.01 Ratings
    Customizable reports00 Ratings5.01 Ratings
    Customization
    Comparison of Customization features of Hearsay, now part of Yext and LexisNexis InterAction+
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    LexisNexis InterAction+
    4.3
    1 Ratings
    56% below category average
    Custom fields00 Ratings4.01 Ratings
    Custom objects00 Ratings4.01 Ratings
    Scripting environment00 Ratings4.01 Ratings
    API for custom integration00 Ratings5.01 Ratings
    Security
    Comparison of Security features of Hearsay, now part of Yext and LexisNexis InterAction+
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    LexisNexis InterAction+
    8.0
    1 Ratings
    5% below category average
    Single sign-on capability00 Ratings8.01 Ratings
    Role-based user permissions00 Ratings8.01 Ratings
    Social CRM
    Comparison of Social CRM features of Hearsay, now part of Yext and LexisNexis InterAction+
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    LexisNexis InterAction+
    4.5
    1 Ratings
    50% below category average
    Social data00 Ratings4.01 Ratings
    Social engagement00 Ratings5.01 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Hearsay, now part of Yext and LexisNexis InterAction+
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    LexisNexis InterAction+
    5.0
    1 Ratings
    40% below category average
    Marketing automation00 Ratings5.01 Ratings
    Compensation management00 Ratings5.01 Ratings
    Platform
    Comparison of Platform features of Hearsay, now part of Yext and LexisNexis InterAction+
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    LexisNexis InterAction+
    5.0
    1 Ratings
    42% below category average
    Mobile access00 Ratings5.01 Ratings
    Best Alternatives
    Hearsay, now part of YextLexisNexis InterAction+
    Small Businesses
    Simplify360
    Score7.8 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Hearsay, now part of YextLexisNexis InterAction+
    Likelihood to Recommend
    9.0
    (1 ratings)
    6.0
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Hearsay, now part of YextLexisNexis InterAction+
    Likelihood to Recommend
    Yext
    Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
    Incentivized
    Read full review
    LexisNexis
    It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
    Incentivized
    Read full review
    Pros
    Yext
    • Single dashboard of all your social media channels
    • Automation of posts
    • Scheduled posting as per design
    • Great for analytics & customer Interactions
    Incentivized
    Read full review
    LexisNexis
    • Collects contact information from incoming employees
    • Synchronizes with Outlook contacts
    • Separate interface for marketing and casual users
    Incentivized
    Read full review
    Cons
    Yext
    • Lacks ability for significant flexibility and customization
    • Mobile app sometimes does not save the posts that are edited
    • It does allow you to tag or hashtag any post.
    Incentivized
    Read full review
    LexisNexis
    • The Windows app for marketing could be more wizard driven and simpler
    • Technical support documentation is lacking in up to date information
    Incentivized
    Read full review
    Usability
    Yext
    If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
    Incentivized
    Read full review
    LexisNexis
    No answers on this topic
    Support Rating
    Yext
    1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
    Incentivized
    Read full review
    LexisNexis
    No answers on this topic
    Alternatives Considered
    Yext
    Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
    Incentivized
    Read full review
    LexisNexis
    No answers on this topic
    Return on Investment
    Yext
    • It has helped us save time in maintaining our social media handles
    • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
    • It helped us design our posts better based on inputs & design ideas based on our past posts
    Incentivized
    Read full review
    LexisNexis
    • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
    Incentivized
    Read full review
    ScreenShots