| Sales Force Automation | Comparison of Sales Force Automation features of Product A and Product B| Customer data management / contact management | 8.01 Ratings |
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| Workflow management | 3.01 Ratings |
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| Territory management | 3.01 Ratings |
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| Opportunity management | 5.01 Ratings |
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| Integration with email client (e.g., Outlook or Gmail) | 8.01 Ratings |
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| Interaction tracking | 3.01 Ratings |
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| Channel / partner relationship management | 6.01 Ratings |
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| Customer Service & Support | Comparison of Customer Service & Support features of Product A and Product B| Case management | 8.01 Ratings |
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| Call center management | 9.01 Ratings |
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| Help desk management | 9.01 Ratings |
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| Marketing Automation | Comparison of Marketing Automation features of Product A and Product B| Lead management | 7.01 Ratings |
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| Email marketing | 9.01 Ratings |
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| CRM Project Management | Comparison of CRM Project Management features of Product A and Product B| Task management | 5.01 Ratings |
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| Billing and invoicing management | 4.01 Ratings |
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| Reporting | 5.01 Ratings |
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| CRM Reporting & Analytics | Comparison of CRM Reporting & Analytics features of Product A and Product B| Forecasting | 4.01 Ratings |
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| Pipeline visualization | 4.01 Ratings |
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| Customizable reports | 5.01 Ratings |
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| Customization | Comparison of Customization features of Product A and Product B| Custom fields | 4.01 Ratings |
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| Custom objects | 4.01 Ratings |
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| Scripting environment | 4.01 Ratings |
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| API for custom integration | 5.01 Ratings |
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| Security | Comparison of Security features of Product A and Product B| Single sign-on capability | 8.01 Ratings |
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| Role-based user permissions | 8.01 Ratings |
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| Social CRM | Comparison of Social CRM features of Product A and Product B| Social data | 4.01 Ratings |
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| Social engagement | 5.01 Ratings |
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| Integrations with 3rd-party Software | Comparison of Integrations with 3rd-party Software features of Product A and Product B| Marketing automation | 5.01 Ratings |
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| Compensation management | 5.01 Ratings |
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| Platform | |
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