What users are saying about
12 Ratings
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Score 6.7 out of 101

Likelihood to Recommend

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
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Feature Rating Comparison

Sales Force Automation

LexisNexis InterAction
5.1
Customer data management / contact management
LexisNexis InterAction
8.0
Workflow management
LexisNexis InterAction
3.0
Territory management
LexisNexis InterAction
3.0
Opportunity management
LexisNexis InterAction
5.0
Integration with email client (e.g., Outlook or Gmail)
LexisNexis InterAction
8.0
Interaction tracking
LexisNexis InterAction
3.0
Channel / partner relationship management
LexisNexis InterAction
6.0

Customer Service & Support

LexisNexis InterAction
8.7
Case management
LexisNexis InterAction
8.0
Call center management
LexisNexis InterAction
9.0
Help desk management
LexisNexis InterAction
9.0

Marketing Automation

LexisNexis InterAction
8.0
Lead management
LexisNexis InterAction
7.0
Email marketing
LexisNexis InterAction
9.0

CRM Project Management

LexisNexis InterAction
4.7
Task management
LexisNexis InterAction
5.0
Billing and invoicing management
LexisNexis InterAction
4.0
Reporting
LexisNexis InterAction
5.0

CRM Reporting & Analytics

LexisNexis InterAction
4.3
Forecasting
LexisNexis InterAction
4.0
Pipeline visualization
LexisNexis InterAction
4.0
Customizable reports
LexisNexis InterAction
5.0

Customization

LexisNexis InterAction
4.3
Custom fields
LexisNexis InterAction
4.0
Custom objects
LexisNexis InterAction
4.0
Scripting environment
LexisNexis InterAction
4.0
API for custom integration
LexisNexis InterAction
5.0

Security

LexisNexis InterAction
8.0
Single sign-on capability
LexisNexis InterAction
8.0
Role-based user permissions
LexisNexis InterAction
8.0

Social CRM

LexisNexis InterAction
4.5
Social data
LexisNexis InterAction
4.0
Social engagement
LexisNexis InterAction
5.0

Integrations with 3rd-party Software

LexisNexis InterAction
5.0
Marketing automation
LexisNexis InterAction
5.0
Compensation management
LexisNexis InterAction
5.0

Platform

LexisNexis InterAction
5.0
Mobile access
LexisNexis InterAction
5.0

Pros

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
No photo available

Cons

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
No photo available

Return on Investment

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
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Pricing Details

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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