Hearsay, now part of Yext vs. MiaRec Conversation Intelligence
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Hearsay, now part of Yext | Score8.9 out of 10 | N/A | After the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools. | N/A |
MiaRec Conversation Intelligence | Score10 out of 10 | Enterprise companies (1,001+ employees) | MiaRec is a provider of conversational intelligence and automated QA for contact centers. Contact centers can use MiaRec across the workforce to modernize workflows and surface intelligence at scale. MiaRec's Conversational Analytics Platform records customer interactions compliantly and securely, and offers contact centers Voice AI and machine learning that enables customers to automatically record, analyze sentiment and keywords, evaluate agent performance, redact… | N/A |
| Hearsay, now part of Yext | MiaRec Conversation Intelligence | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Hearsay, now part of Yext | MiaRec Conversation Intelligence | |
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| Small Businesses | Simplify360 Score7.8 out of 10 | Wingman (legacy product) Score9 out of 10 |
| Medium-sized Companies | Customer.io Score9.1 out of 10 | Gong Score9.1 out of 10 |
| Enterprises | SAP Service Cloud Score8.5 out of 10 | Zoom Revenue Accelerator Score8.7 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Hearsay, now part of Yext | MiaRec Conversation Intelligence | |
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| Likelihood to Recommend | 9.0 | 10.0 |
| Usability | 9.0 | - |
| Support Rating | 9.0 | - |
| Hearsay, now part of Yext | MiaRec Conversation Intelligence | |
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| ScreenShots | MiaRec Conversation Intelligence Screenshots |





