Name: MiaRec Conversation Analytics
Rating: 10 (1 reviews)
Author: MiaRec

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MiaRec Conversation Analytics

Likelihood to Recommend

Access both at-a-glance views and granular visibility into the sentiment analysis and scoring of customer interactions.

MiaRec Speech Analytics transforms voice data into a critical business asset and identify trends and root causes of customer experiences.

Users can generate statistics for calls, days, groups, users, agents’ performance and more with MiaRec’s reporting features.

Monitor and manage agent evaluations with built-in customized Score Cards, enabling users to leverage voice analytics with automatic score cards.

MiaRec's Call Recording and Workforce Engagement Platform goes far beyond compliant, secure, and reliable call recording and quality management. It gives you complete visibility into your customer service operation by humanizing your contact center data, making it measurable and therefore actionable.The MiaRec platform combines voice analytics, call recording, screen recording, quality management, and advanced reporting tools to help organizations leverage their call data to achieve their business goals in one powerful tool. We deliver AI-driven complexity including features such as auto call scoring, sentiment analysis, and topic trend analysis via a user-friendly experience delivering simplicity to administrators and maximizing ROI for our customers while ensuring the voice of your customer is heard.So what type of results can you expect from working with MiaRec? Increased productivity, efficiency and optimization; increased satisfaction; and a more human experience for both your customers and agents.Learn more at <a href="http://www.miarec.com" target="_blank" rel="nofollownoopener">www.miarec.com</a> or connect with us on <a href="http://www.linkedin.com/company/miarec" target="_blank" rel="nofollownoopener">LinkedIn</a> and <a href="http://www.twitter.com/miarecinc" target="_blank" rel="nofollownoopener">Twitter.</a>

MiaRec

Conversation Intelligence Software Features

Conversation Intelligence Software Features allow users to automate various forms of conversation transcribing.

Speech-to-Text Transcription

Automatically transcribes audio recordings of conversations into text for easy review and analysis.

Keyword Detection

Identifies and highlights key words or phrases within the transcribed conversations to help users pinpoint important topics.

Sentiment Analysis

Analyzes the tone and sentiment of the conversation to determine the overall mood and sentiment of the participants.

Speaker Diarization

Separates and labels different speakers in the conversation, allowing users to track who said what during the discussion.

Call Recording Playback

Enables users to listen to recorded conversations for additional context and verification of the transcribed content.

Call Summarization

Provides a summary or overview of the conversation, highlighting key points and takeaways for quick reference.

Conversion Metrics

Tracks and measures conversation metrics such as talk time, silence duration, and engagement levels to evaluate communication effectiveness.

Keyword Search & Retrieval

Allows users to search for specific keywords or phrases within the conversation transcripts for efficient information retrieval.

Call Tagging

Enables users to tag conversations with labels or categories for organization and easy retrieval based on specific criteria.

Integration with CRM Systems

Integrates with Customer Relationship Management (CRM) systems to automatically log conversation details, update customer records, and track follow-up actions.

Call Box

Ameyo by Exotel

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Social Media Designer

MiaRec Call Recording and Workforce Optimization solutions 2022-04-06 09:20:27

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Excellent reporting

Reporting capabilities

Ai powered

Customer success

Nothing missing

Customer service

Integrates easily

Home

Conversation Intelligence Software

It allows us to collaborate on a trusted centralized platform with team members located in many different areas and several working from home. The user interface is clean, easy to understand, and intuitive, making training easy. We are also impressed by the improvements and new features that have been released in such a short time. Their team works hard to create new features all the time.

The dedicated CSM is always helpful, as are the annual business reviews and ongoing conversations to ensure
Customizing the chat icon was easy, and changes can be implemented on the site in seconds.

they are powerful routing mechanisms that allow us to create the workflows we need
I really like the way they communicate. We were assigned a customer success representative and ours is AMAZING.

You can customize the settings to only ring during business hours
at any time of the day if even night calls are important

Sometimes when we click to call, 2 additional numbers are added and the number is logged
Putting clients on hold and transferring clients is very easy.

Ameyo Mobile Call Center Solution, Aircall, Call Box

MiaRec Conversation Analytics

Overview

What is MiaRec Conversation Analytics?