easy to understand and intuitive, making training easy
April 06, 2022
easy to understand and intuitive, making training easy
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with MiaRec Call Recording and Workforce Optimization solutions
It allows us to collaborate on a trusted centralized platform with team members located in many different areas and several working from home. The user interface is clean, easy to understand, and intuitive, making training easy. We are also impressed by the improvements and new features that have been released in such a short time. Their team works hard to create new features all the time.
Pros
- The dedicated CSM is always helpful, as are the annual business reviews and ongoing conversations to ensure
- Customizing the chat icon was easy, and changes can be implemented on the site in seconds.
Cons
- they are powerful routing mechanisms that allow us to create the workflows we need
- I really like the way they communicate. We were assigned a customer success representative and ours is AMAZING.
- You can customize the settings to only ring during business hours
- at any time of the day if even night calls are important
- Sometimes when we click to call, 2 additional numbers are added and the number is logged
- Putting clients on hold and transferring clients is very easy.
Do you think MiaRec Conversation Analytics delivers good value for the price?
Yes
Are you happy with MiaRec Conversation Analytics's feature set?
Yes
Did MiaRec Conversation Analytics live up to sales and marketing promises?
Yes
Did implementation of MiaRec Conversation Analytics go as expected?
Yes
Would you buy MiaRec Conversation Analytics again?
Yes
Comments
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