TrustRadius: an HG Insights company

Hearsay, now part of Yext vs. Motadata ServiceOps

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hearsay, now part of Yext

    Score8.9 out of 10
    N/AAfter the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A

    Motadata ServiceOps

    Score9 out of 10
    Small Businesses (1-50 employees)
    Motadata ServiceOps is an ITIL v4-aligned IT Service Management platform from Mindarray Systems Pvt. Ltd. It unifies service desk, IT asset management, and patch and package management into one platform with a shared CMDB, so teams run incidents, assets, and patching without stitching together separate tools. What It Does ServiceOps is built on Motadata's proprietary Deep Learning Framework for IT Operations (DFIT), the same framework behind Motadata ObserveOps. AI is…N/A
    Pricing
    Hearsay, now part of YextMotadata ServiceOps
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Hearsay, now part of YextMotadata ServiceOps
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Features
    Hearsay, now part of YextMotadata ServiceOps
    Incident and problem management
    Comparison of Incident and problem management features of Hearsay, now part of Yext and Motadata ServiceOps
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    Motadata ServiceOps
    8.9
    1 Ratings
    9% above category average
    Organize and prioritize service tickets00 Ratings9.11 Ratings
    Service restoration00 Ratings9.11 Ratings
    Self-service tools00 Ratings9.11 Ratings
    Subscription-based notifications00 Ratings8.21 Ratings
    ITSM collaboration and documentation00 Ratings9.11 Ratings
    ITSM reports and dashboards00 Ratings9.11 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Hearsay, now part of Yext and Motadata ServiceOps
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    Motadata ServiceOps
    9.1
    1 Ratings
    12% above category average
    Configuration mangement00 Ratings9.11 Ratings
    Asset management dashboard00 Ratings9.11 Ratings
    Policy and contract enforcement00 Ratings9.11 Ratings
    Change management
    Comparison of Change management features of Hearsay, now part of Yext and Motadata ServiceOps
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    Motadata ServiceOps
    8.6
    1 Ratings
    2% above category average
    Change requests repository00 Ratings9.11 Ratings
    Service-level management00 Ratings8.21 Ratings
    Best Alternatives
    Hearsay, now part of YextMotadata ServiceOps
    Small Businesses
    Simplify360
    Score7.8 out of 10
    Agiloft Service Desk (discontinued)
    Score9 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    ManageEngine ServiceDesk Plus
    Score9.2 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Ivanti ITSM
    Score6.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Hearsay, now part of YextMotadata ServiceOps
    Likelihood to Recommend
    9.0
    (1 ratings)
    9.1
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    9.1
    (1 ratings)
    Support Rating
    9.0
    (1 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Hearsay, now part of YextMotadata ServiceOps
    Likelihood to Recommend
    Yext
    Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
    Incentivized
    Read full review
    Motadata (Mindarray Systems)
    Well suited if a service desk is needed and you need to manage IT admins. It helps to sell IT services and deliver them to the clients more efficiently.
    Read full review
    Pros
    Yext
    • Single dashboard of all your social media channels
    • Automation of posts
    • Scheduled posting as per design
    • Great for analytics & customer Interactions
    Incentivized
    Read full review
    Motadata (Mindarray Systems)
    • Balancing the workload
    • Process automation
    • Asset discovery
    • Contract and SLA management
    • Get Single Pane Glass View
    • Root Cause Analysis with context
    • Reduce outages and improve performance
    Read full review
    Cons
    Yext
    • Lacks ability for significant flexibility and customization
    • Mobile app sometimes does not save the posts that are edited
    • It does allow you to tag or hashtag any post.
    Incentivized
    Read full review
    Motadata (Mindarray Systems)
    • Machine learning
    • AI chat-bot
    • Parch management
    • Multi Language Support is missing
    Read full review
    Usability
    Yext
    If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
    Incentivized
    Read full review
    Motadata (Mindarray Systems)
    Very easy to use. GUI is self explanatory. We normally do not have to tech new users on how to use the system, they can simply start working because e of the simplicity.
    Read full review
    Support Rating
    Yext
    1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
    Incentivized
    Read full review
    Motadata (Mindarray Systems)
    The support is superb - fast and ready to help. The team is really motivated to help not just to close the ticket. It is one of the best IT related support experience s ever.
    Read full review
    Alternatives Considered
    Yext
    Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
    Incentivized
    Read full review
    Motadata (Mindarray Systems)
    Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together.
    Read full review
    Return on Investment
    Yext
    • It has helped us save time in maintaining our social media handles
    • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
    • It helped us design our posts better based on inputs & design ideas based on our past posts
    Incentivized
    Read full review
    Motadata (Mindarray Systems)
    • Increase the effectivness of IT staff
    • Keeping IT assets under control
    • 50% reduction in MTTR
    • Enhanced network availability and uptime by 20%
    Read full review
    ScreenShots

    Motadata ServiceOps Screenshots

    Screenshot of Service ManagementScreenshot of IT Asset & Configuration ManagementScreenshot of Patch & Deployment ManagementScreenshot of Agentic AI & OrchestrationScreenshot of MSP for ServiceOps