TrustRadius: an HG Insights company

Hearsay, now part of Yext vs. OpenText Exstream

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hearsay, now part of Yext

    Score8.9 out of 10
    N/AAfter the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A

    OpenText Exstream

    Score9 out of 10
    N/AOpenText Exstream (formerly HP Exstream) is a multichannel customer communication management solution that helps companies tailor customer communications through web, email, print and mobile channels.N/A
    Pricing
    Hearsay, now part of YextOpenText Exstream
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Hearsay, now part of YextOpenText Exstream
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Hearsay, now part of YextOpenText Exstream
    Small Businesses
    Simplify360
    Score7.8 out of 10
    GoTo Connect
    Score8 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Quadient Inspire
    Score9.5 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Quadient Inspire
    Score9.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Hearsay, now part of YextOpenText Exstream
    Likelihood to Recommend
    9.0
    (1 ratings)
    9.0
    (4 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    In-Person Training
    -
    (0 ratings)
    5.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    3.0
    (1 ratings)
    User Testimonials
    Hearsay, now part of YextOpenText Exstream
    Likelihood to Recommend
    Yext
    Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
    Incentivized
    Read full review
    OpenText
    It's really helpful in all sort of ccm requirements special it handles high volume ccm requirements very smoothly and error free. Improvements in quality of product with new versions is remarkable.
    Incentivized
    Read full review
    Pros
    Yext
    • Single dashboard of all your social media channels
    • Automation of posts
    • Scheduled posting as per design
    • Great for analytics & customer Interactions
    Incentivized
    Read full review
    OpenText
    • Document creation
    • layouts
    • Document distribution
    Incentivized
    Read full review
    Cons
    Yext
    • Lacks ability for significant flexibility and customization
    • Mobile app sometimes does not save the posts that are edited
    • It does allow you to tag or hashtag any post.
    Incentivized
    Read full review
    OpenText
    • Vernacular document generation
    Incentivized
    Read full review
    Usability
    Yext
    If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Support Rating
    Yext
    1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Alternatives Considered
    Yext
    Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
    Incentivized
    Read full review
    OpenText
    Exstream is more stable compare to all ccm available in market, it's reasearch and r&d team make really good progress to improve product quality.
    Incentivized
    Read full review
    Return on Investment
    Yext
    • It has helped us save time in maintaining our social media handles
    • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
    • It helped us design our posts better based on inputs & design ideas based on our past posts
    Incentivized
    Read full review
    OpenText
    • increased customer and employee satisfaction
    Incentivized
    Read full review
    ScreenShots