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OpenText Exstream

Score9 out of 10

8 Reviews and Ratings

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What is OpenText Exstream?

OpenText Exstream (formerly HP Exstream) is a multichannel customer communication management solution that helps companies tailor customer communications through web, email, print and mobile channels.

Categories & Use Cases

Reviews

What users are saying about OpenText Exstream.
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Exstream is one of the best Customer communications product in industry

Incentivized
Mayuri JadhavView profile
system engineer in Information Technology at John Deere (10,001+ employees employees)

Use Cases and Deployment Scope

We use opentext exstream to customer communication templates and automate att ccm related requirements for all our clients.

Recently we have created internal documents and statements using opentext. It's really helpful and robust tool which increases customer communication quality.

Pros

  • Research and improvement in the product
  • Product support

Cons

  • License cost is too high
  • Can improve in cloud version stability

Return on Investment

  • Helped our business with ccm requirements and helping our organisation fulfill all the regularatory requirements to maintain customer communications and documentations.
  • Very helpful to integrate with archival systems which makes it easy to maintain document for longer time.

Other Software Used

Notepad++, SS&C Blue Prism Intelligent Automation, Adobe Acrobat

OpenText Exstream is a big booster to our organization

Incentivized
Daniel AcevedoView profile
Software Engineer & Publishing Development Leader in Information Technology at Universal Insurance Group (1001-5000 employees employees)

Pros

  • Batch Processing
  • Fast and reliable document generation
  • easy to install

Cons

  • merge the design manager and designer
  • the way components are used accros applications
  • when using XML the array handling must be improved

Most Important Features

  • multi channel delivery

Return on Investment

  • not really a accountable benefit, but for sure the digital transformation the organization is at right now in big part is Exstream responsability

OpenText Exstream

Incentivized
Verified User
Project Manager in Information Technology (10,001+ employees employees)

Use Cases and Deployment Scope

OpenText Exstream is being used in our company as the single solution for document creation and output management throughout all departments. We have deployed one global instance that serves ~ 20.000 users a day.

Pros

  • Document creation
  • layouts
  • Document distribution

Cons

  • easy of migration from other products to Exstream

Most Important Features

  • Document generation

Return on Investment

  • increased customer and employee satisfaction

Other Software Used

Oracle SQL Developer, Oracle WebLogic Suite, Apache Kafka

CCM at Work

Incentivized
Verified User
C-Level Executive in Information Technology (501-1000 employees employees)

Pros

  • Secure Document Generaration
  • Customer Communication
  • Fast Batch processing
  • On demand API based document retrial and re-printing

Cons

  • Vernacular document generation

Most Important Features

  • customer communication
  • document generation in AFP format

Return on Investment

  • secure contract generation and communication
  • flexible terms and conditions approval and versioning

Alternatives Considered

Pitney Bowes Managed Print Services

Other Software Used

Microsoft Power BI, Microsoft Teams