Name: OpenText Exstream
Rating: 9.2 (8 reviews)
Author: OpenText

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Flowchart

Text Editors

Version Control

Development

Student Management

Education

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

IP PBX

Meeting Management

Online Notary

Enterprise

Accounting

Blockchain Payments

Cryptocurrency Wallets

Travel Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Change Management

Cloud Storage

Converged Network Adapters (CNAs)

Data Deduplication

Data Science

Email Verification

Firewall Security Management

Fraud Detection

Identity Verification

Integration Platform as a Service (iPaaS)

Mainframe Monitoring

Migration

Network Performance Monitoring

Network Traffic Analysis (NTA)

Output Management

Robotic Process Automation (RPA)

SaaS Management

System Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Data Cleansing

Digital Experience Intelligence

Email Marketing

Headless CMS

Marketing Automation

Screen and Video Capture

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Job Site Management

Project Management

Waste Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Headless eCommerce

Sales

Operational Technology (OT) Security

Security

Aviation

Camp Management

Computer-Aided Manufacturing (CAM)

Construction Workforce Management

Last Mile Delivery

Nonprofit CRM

eDiscovery

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Quadient Inspire

Quadient

Smart Communications SmartCOMM

Smart Communications

OpenText Extended ECM Platform

OpenText

OpenText Documentum

Jaspersoft

Adobe Experience Manager

Adobe

Salesforce Marketing Cloud

Salesforce

Directly

Directly Software, Inc.

EZ Texting

CallFire

OpenText Exstream has been widely used by customers to create customer correspondence in real-time and batch environments. Users have found it easy to design various forms, such as statements and letters, specifically tailored for insurance and banking customers. The tool's customer communication management feature has been especially useful for automating the delivery of notices and letters to customers.

Furthermore, OpenText Exstream has proven to be a versatile solution for document creation and output management across different departments within organizations. It has served as an enterprise-wide solution for over 8 applications, providing reliable customer communication and document generation for tasks like insurance contracts and related emails or documents. With a single global instance deployed, approximately 20,000 users have been able to leverage the power of OpenText Exstream on a daily basis.

Cons:
1. Lack of integrated platform: Some users have mentioned that the software does not provide an integrated platform, resulting in siloed environments and hindering collaboration between different components. This has been a concern raised by several reviewers.
2. Frequent database maintenance issues: Several reviewers have reported experiencing frequent database maintenance problems, where certain components would suddenly lose connection. This can disrupt workflow and cause frustration for users.
3. Additional purchases required for advanced features: Users have pointed out that many advanced features require additional purchases as add-ons to the license. This may increase costs and could be seen as a drawback by some customers who expect these features to be included in the base package.

Portability: Some users have found the product to be highly portable, offering batch, on-demand, and interactive capabilities. This suggests that it provides flexibility in performing tasks.

Good Support and Continuous Improvement: Reviewers have mentioned that OpenText offers excellent support, regularly introduces new features based on customer demands, and has a clear future roadmap. This indicates a strong commitment to customer satisfaction and continuous improvement.

User-Friendly Nature: Several reviewers have highlighted the product's ease of use for developers. They appreciate its user-friendly interface and the various features it offers for customer communication management such as batch processing, fast document generation, reliable document generation, and secure document generation.

OpenText Exstream (formerly HP Exstream) is a multichannel customer communication management solution that helps companies tailor customer communications through web, email, print and mobile channels.

SMS.to is a bulk SMS marketing tool, available via an API that enables developers to add bulk SMS features to Viper, or Whatsapp, etc.

Inbound

Outbound SMS

Outbound Viber or WhatsApp

SMS.to

Starter

Growth

ShoutOUT

OpenText Exstream

Customer Communications Management Software optimizes inbound and outbound communications to create excellent customer experiences.

Customer Communication Management

Automotive

John Deere

system engineer

Likelihood to Recommend

Online Training

In-Person Training

OpenText is a leader in Enterprise Information Management (EIM). EIM enables organizations to grow the business, lower costs of operations, and reduce information governance and security related risks. OpenText focuses on the key drivers of business success to improve business insight, strengthen business impact, accelerate process velocity, address information governance and provide security.

Sisense

Adobe Acrobat

Notepad++

SS&C Blue Prism

OpenText Exstream 2024-06-02 11:44:19

Software Engineer & Publishing Development Leader

OpenText Exstream (formerly HP Exstream) 2021-11-04 10:11:51

Oracle WebLogic Server

Oracle WebLogic Suite

Oracle SQL Developer

Apache Kafka

OpenText Exstream (formerly HP Exstream) 2022-01-10 07:58:50

Pitney Bowes Managed Print Services

Microsoft Power BI

Microsoft Teams

Managed

OpenText Exstream (formerly HP Exstream) 2021-11-05 01:06:47

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Must be improved

Batch processing

Customer communication

Document creation

Fast and reliable

Easy to install

Home

Customer Communication Management Software

We use opentext exstream to customer communication templates and automate att ccm related requirements for all our clients.
Recently we have created internal documents and statements using opentext. It's really helpful and robust tool which increases customer communication quality.

Research and improvement in the product
Product support

License cost is too high
Can improve in cloud version stability

Helped our business with ccm requirements and helping our organisation fulfill all the regularatory requirements to maintain customer communications and documentations.
Very helpful to integrate with archival systems which makes it easy to maintain document for longer time.

Notepad++, SS&C Blue Prism Intelligent Automation, Adobe Acrobat

We are using it as a EWS for more than 8 enterprise applications across the organization. From personal policies, property &amp; casualties, bank bath processes, claims and special insurance lines

Batch Processing
Fast and reliable document generation
easy to install

merge the design manager and designer
the way components are used accros applications
when using XML the array handling must be improved

not really a accountable benefit, but for sure the digital transformation the organization is at right now in big part is Exstream responsability

OpenText Exstream is being used in our company as the single solution for document creation and output management throughout all departments. We have deployed one global instance that serves ~ 20.000 users a day.

Document creation
layouts
Document distribution

easy of migration from other products to Exstream

increased customer and employee satisfaction

Oracle SQL Developer, Oracle WebLogic Suite, Apache Kafka

OpenText Exstream is used for customer communication and document generation for customers' insurance contracts and related email, documents.

Secure Document Generaration
Customer Communication
Fast Batch processing
On demand API based document retrial and re-printing

customer communication
document generation in AFP format

secure contract generation and communication
flexible terms and conditions approval and versioning

OpenText Exstream
Formerly HP Exstream

Overview

What is OpenText Exstream?