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Hearsay, now part of Yext vs. OpenText LiquidOffice

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hearsay, now part of Yext

    Score8.9 out of 10
    N/AAfter the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A

    OpenText LiquidOffice

    Score7 out of 10
    N/AOpenText offers LiquidOffice as a solution for users to create, publish and process forms using with their forms automation solution to help capture and validate actionable customer data, automate line of business workflows and enhance existing application ecosystems.N/A
    Pricing
    Hearsay, now part of YextOpenText LiquidOffice
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Hearsay, now part of YextOpenText LiquidOffice
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Hearsay, now part of YextOpenText LiquidOffice
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Hearsay, now part of Yext and OpenText LiquidOffice
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    OpenText LiquidOffice
    7.3
    3 Ratings
    10% below category average
    Survey templates00 Ratings7.33 Ratings
    Themes00 Ratings7.73 Ratings
    Custom logo/branding00 Ratings7.03 Ratings
    Survey Content
    Comparison of Survey Content features of Hearsay, now part of Yext and OpenText LiquidOffice
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    OpenText LiquidOffice
    7.1
    3 Ratings
    18% below category average
    Changes to live survey00 Ratings7.03 Ratings
    Question design help00 Ratings7.43 Ratings
    Multiple question types00 Ratings7.03 Ratings
    Survey Logic
    Comparison of Survey Logic features of Hearsay, now part of Yext and OpenText LiquidOffice
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    OpenText LiquidOffice
    7.7
    3 Ratings
    8% below category average
    Survey logic flexibility00 Ratings7.73 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Hearsay, now part of Yext and OpenText LiquidOffice
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    OpenText LiquidOffice
    6.2
    3 Ratings
    27% below category average
    Response tracking00 Ratings5.73 Ratings
    Data export00 Ratings7.13 Ratings
    Standard reports00 Ratings6.13 Ratings
    Custom reports00 Ratings6.43 Ratings
    Analytics00 Ratings5.73 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Hearsay, now part of Yext and OpenText LiquidOffice
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    OpenText LiquidOffice
    6.2
    3 Ratings
    33% below category average
    Access controls00 Ratings5.43 Ratings
    Compliance00 Ratings7.03 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of Hearsay, now part of Yext and OpenText LiquidOffice
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    OpenText LiquidOffice
    4.9
    3 Ratings
    49% below category average
    Vendor-offered crowdsourcing00 Ratings4.12 Ratings
    Respondent restrictions00 Ratings5.73 Ratings
    Best Alternatives
    Hearsay, now part of YextOpenText LiquidOffice
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    Simplify360
    Score7.8 out of 10
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    Score8.5 out of 10
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    Customer.io
    Score9.1 out of 10
    Qualaroo
    Score7 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    QuestionPro
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Hearsay, now part of YextOpenText LiquidOffice
    Likelihood to Recommend
    9.0
    (1 ratings)
    7.0
    (3 ratings)
    Usability
    9.0
    (1 ratings)
    7.7
    (3 ratings)
    Support Rating
    9.0
    (1 ratings)
    7.4
    (3 ratings)
    User Testimonials
    Hearsay, now part of YextOpenText LiquidOffice
    Likelihood to Recommend
    Yext
    Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
    Incentivized
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    OpenText
    OpenText LiquidOffice would be most suitable if you engage or already use the large array of OpenText information management solutions; as integrations would be swift. From my experience LiquidOffice has been a successful investment to provide secure eForms from authenticated users. The PDF standalone forms are flexible enough to be opened on any browser or PDF viewer. It is a superb solution to collect and validate information from your audiences.
    Incentivized
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    Pros
    Yext
    • Single dashboard of all your social media channels
    • Automation of posts
    • Scheduled posting as per design
    • Great for analytics & customer Interactions
    Incentivized
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    OpenText
    • Form processes & routing - Makes it very easy at an enterprise level
    • Integration with 3rd party & external forms
    • Automation of forms with less coding making it useful for quick turnarounds
    Incentivized
    Read full review
    Cons
    Yext
    • Lacks ability for significant flexibility and customization
    • Mobile app sometimes does not save the posts that are edited
    • It does allow you to tag or hashtag any post.
    Incentivized
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    OpenText
    • Very old UI
    • Feels like an archaic system
    • Reporting isn't great
    Incentivized
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    Usability
    Yext
    If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
    Incentivized
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    OpenText
    It's easy to use from both ends; form creator and the one filling the surveys. It's easy to view the forms from all browsers with ease. It's also simple to use due to the drag and drop process modelling to configure forms in minutes with smooth scripting and integration capabilities.
    Incentivized
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    Support Rating
    Yext
    1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
    Incentivized
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    OpenText
    Not very good especially with its ever increasing feature set. It becomes a little clunky in the beginning. Although most of the features are easy to use, a basic tech support or training module could do wonders for the software
    Incentivized
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    Alternatives Considered
    Yext
    Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
    Incentivized
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    OpenText
    OpenText LiquidOffice's has a very simple to understand and relatively powerful form builder. The workflow designer is also very easy to pick up and requires users to have minimal training. OpenText Liquid Office does look a lot older than other products in its class though and I feel would benefit from a more fresh and modern design.
    Incentivized
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    Return on Investment
    Yext
    • It has helped us save time in maintaining our social media handles
    • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
    • It helped us design our posts better based on inputs & design ideas based on our past posts
    Incentivized
    Read full review
    OpenText
    • We collect authenticated data from our users and audiences to improve our services.
    • The surveys give us a better understanding of our markets.
    Incentivized
    Read full review
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