Item: OpenText LiquidOffice
Rating: 8
Author: Abhishek Roy

Use Cases and Deployment Scope

OpenText LiquidOffice is slowly but steadily being used in multiple processes. The business problems that this addresses is the smooth process automation and optimization of the data flow within departments for invoice processing, project intakes etc. Current scope is for invoicing, POs, and other vendor related activities and this improves interaction and efficiency

Pros and Cons

Form processes & routing - Makes it very easy at an enterprise level
Integration with 3rd party & external forms
Automation of forms with less coding making it useful for quick turnarounds

Need more training and support items for the ever increasing features that it has
Tech support - Difficult to initialize

Return on Investment

Positive - Quick turnaround with vendor interactions regd PO, Invoices etc
Positive - Quick and easy BPM processes for silo departments and data gathering
Positive - In-built Survey analytics reduces a lot of time to export data into excel to analyze

Alternatives Considered

Google Forms and Typeform

Against GoogleForms - Just its security and data privacy/restriction & access support is very good compared to GoogleForms. Hence the OpenText LiquidOffice

Against Typeform - Ease of use and turnaround time for complex business rule based forms

Key Insights

Do you think OpenText LiquidOffice delivers good value for the price?

Yes

Are you happy with OpenText LiquidOffice's feature set?

Yes

Did OpenText LiquidOffice live up to sales and marketing promises?

Yes

Did implementation of OpenText LiquidOffice go as expected?

Would you buy OpenText LiquidOffice again?

Yes

Other Software Used

Typeform, Google Forms, GRAVITY

Usability

Multiple reasons for its usability rating and the foremost is its ease of use and TAT for non-tech folks. There are a lot of competitive softwares to OpenText but most of them are very technical as compared. The use of OpenText LiquidOffice is very user friendly and almost automated even if you want to build complex survey forms with multiple decisions and business rules. Two points deduced because it could improve its support capabilities

Support Rating

Not very good especially with its ever increasing feature set. It becomes a little clunky in the beginning. Although most of the features are easy to use, a basic tech support or training module could do wonders for the software

Likelihood to Recommend

Most suited - Data gathering with a lot of business rules. It make it very easy and its integration feature lets you gather data from multiple enterprise level softwares even for a non-tech folk One negative - Threshold to implement and start this software is a little high with almost no tech support available.

Form Building Made Easy

Overall Satisfaction with OpenText LiquidOffice