Item: OpenText LiquidOffice
Rating: 5
Author: Verified User

Use Cases and Deployment Scope

OpenText LiquidOffice is a very verstile e-form and workflow tool, which in theory plugs into most things thanks to the fact it wasn't built with any particular setup \ infra \ CMS in mind. OpenText LiquidOffice stood out during the product selection process because of this, as it was deemed the potentially easiest implementation across our vast online platform estate.

Pros and Cons

Adapting to varied environments
Javascript support
Easy to use form designer

Very old UI
Feels like an archaic system
Reporting isn't great

Return on Investment

Pretty high form interaction rate
Hard to determine where a users is dropping off
Proved too limited in context of event submissions

Alternatives Considered

SurveyMonkey

OpenText LiquidOffice's has a very simple to understand and relatively powerful form builder. The workflow designer is also very easy to pick up and requires users to have minimal training. OpenText Liquid Office does look a lot older than other products in its class though and I feel would benefit from a more fresh and modern design.

Key Insights

Do you think OpenText LiquidOffice delivers good value for the price?

Yes

Are you happy with OpenText LiquidOffice's feature set?

Yes

Did OpenText LiquidOffice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of OpenText LiquidOffice go as expected?

Yes

Would you buy OpenText LiquidOffice again?

Yes

Other Software Used

Adobe Advertising Cloud (formerly adobe media optimizer), Google Ad Manager, Google AdSense

Usability

OpenText LiquidOffice's is very easy to pick up and is also very easy to learn, requiring very little input from our internal IT support team. Most users pick it up very quickly and rarely ask questions on how to use it, which i feel is testament to pretty good usability.

Support Rating

Support from OpenText is pretty good. It has an substantial knowledge base available online, as well as online support portal via OpenText Connect. Response on tickets has been moderate to good , though it's appreciated that there's been a lot of internal change to deal with too. The support engineers do seem trained in the tools.

Likelihood to Recommend

Implementation is certain OpenText LiquidOffice's strong area. It's relatively easy to get it working in pretty much any CMS and there's considerable amount of online help if needed. It also has a very easy to understand form designer and the workflow designer is also very easy to understand and pick up.

Great form builder

Overall Satisfaction with OpenText LiquidOffice