Item: OpenText LiquidOffice
Rating: 8
Author: Russell Pabon

Use Cases and Deployment Scope

The main reason we took up OpenText LiquidOffice was because we had acquired several OpenText solutions and had established a good relationship with the brand. But over the years, LiquidOffice as a form-builder solution has lived up to Opentext's consistency despite the competition. LiquidOffice has been an integral tool for data collection through e-forms from our audiences. LiquidOffice is essential in helping me deliver a rich digital customer experience from collected insights.

Pros and Cons

The WYSIWYG form builder has highly configurable web forms
It processes even third-party external web forms
It integrates well with OpenText Core to improve customer interactions.

You have less routing control while processing third party external web forms unless it's an OpenText solution

Return on Investment

We collect authenticated data from our users and audiences to improve our services.
The surveys give us a better understanding of our markets.

Key Insights

Do you think OpenText LiquidOffice delivers good value for the price?

Yes

Are you happy with OpenText LiquidOffice's feature set?

Yes

Did OpenText LiquidOffice live up to sales and marketing promises?

Yes

Did implementation of OpenText LiquidOffice go as expected?

Yes

Would you buy OpenText LiquidOffice again?

Yes

Other Software Used

Adobe Analytics

Usability

It's easy to use from both ends; form creator and the one filling the surveys. It's easy to view the forms from all browsers with ease. It's also simple to use due to the drag and drop process modelling to configure forms in minutes with smooth scripting and integration capabilities.

Support Rating

The support from Opentext is commendable. I got valuable assistance from their agent while seeking to understand leveraging the complex WYSIWYG form builder.

Likelihood to Recommend

OpenText LiquidOffice would be most suitable if you engage or already use the large array of OpenText information management solutions; as integrations would be swift. From my experience LiquidOffice has been a successful investment to provide secure eForms from authenticated users. The PDF standalone forms are flexible enough to be opened on any browser or PDF viewer. It is a superb solution to collect and validate information from your audiences.

LiquidOffice to Deliver effective Information Collection

Overall Satisfaction with OpenText LiquidOffice