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Hearsay, now part of Yext vs. Socialtext (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hearsay, now part of Yext

    Score8.9 out of 10
    N/AAfter the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A

    Socialtext (discontinued)

    Score10 out of 10
    N/ASocial Text was a tool that focused on social learning and includes Twitter-like microblogging capabilities. The product competed with MindTouch,Confluence, Jive Team Collaboration and other collaboration platforms. It was acquired by PeopleFluent in 2012 and is no longer available as a separate product, though similar capabilities are supplied by the PeopleFluent platform.

    $1

    Starting Price Per Month

    Pricing
    Hearsay, now part of YextSocialtext (discontinued)
    Editions & Modules
    No answers on this topic
    Socialtext
    $1.00
    Starting Price Per Month
    Offerings
    Pricing Offerings
    Hearsay, now part of YextSocialtext (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Hearsay, now part of YextSocialtext (discontinued)
    Project Management
    Comparison of Project Management features of Hearsay, now part of Yext and Socialtext (discontinued)
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    Socialtext (discontinued)
    7.6
    1 Ratings
    2% below category average
    Task Management00 Ratings8.01 Ratings
    Gantt Charts00 Ratings7.01 Ratings
    Scheduling00 Ratings9.01 Ratings
    Workflow Automation00 Ratings8.01 Ratings
    Mobile Access00 Ratings4.01 Ratings
    Search00 Ratings9.01 Ratings
    Visual planning tools00 Ratings8.01 Ratings
    Communication
    Comparison of Communication features of Hearsay, now part of Yext and Socialtext (discontinued)
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    Socialtext (discontinued)
    7.2
    1 Ratings
    10% below category average
    Chat00 Ratings7.01 Ratings
    Notifications00 Ratings6.01 Ratings
    Discussions00 Ratings9.01 Ratings
    Surveys00 Ratings4.01 Ratings
    Internal knowledgebase00 Ratings10.01 Ratings
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    Hearsay, now part of YextSocialtext (discontinued)
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    SAP Service Cloud
    Score8.5 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Hearsay, now part of YextSocialtext (discontinued)
    Likelihood to Recommend
    9.0
    (1 ratings)
    10.0
    (2 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.0
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Hearsay, now part of YextSocialtext (discontinued)
    Likelihood to Recommend
    Yext
    Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
    Incentivized
    Read full review
    Discontinued Products
    We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.
    Read full review
    Pros
    Yext
    • Single dashboard of all your social media channels
    • Automation of posts
    • Scheduled posting as per design
    • Great for analytics & customer Interactions
    Incentivized
    Read full review
    Discontinued Products
    • Version history - Always keeps the edited versions and one can revert back any time
    • Creating and Editing an article is very easy and intutive
    • Sharing the articles with peers
    Read full review
    Cons
    Yext
    • Lacks ability for significant flexibility and customization
    • Mobile app sometimes does not save the posts that are edited
    • It does allow you to tag or hashtag any post.
    Incentivized
    Read full review
    Discontinued Products
    • Search needs a ton of improvements. It was very slow a year ago
    • Search result quality was also not that good
    • I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.
    Read full review
    Likelihood to Renew
    Yext
    No answers on this topic
    Discontinued Products
    We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system
    Read full review
    Usability
    Yext
    If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Support Rating
    Yext
    1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Alternatives Considered
    Yext
    Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
    Incentivized
    Read full review
    Discontinued Products
    I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes.
    Read full review
    Return on Investment
    Yext
    • It has helped us save time in maintaining our social media handles
    • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
    • It helped us design our posts better based on inputs & design ideas based on our past posts
    Incentivized
    Read full review
    Discontinued Products
    • We get solutions to concerns much faster
    • We promote interactions with the other depts
    • We listen and have discussions
    Read full review
    ScreenShots