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Hearsay, now part of Yext vs. Stream Chat

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hearsay, now part of Yext

    Score8.9 out of 10
    N/AAfter the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A

    Stream Chat

    Score8.6 out of 10
    N/AStream.io offers a chat API for Custom Messaging Apps used to build real-time chat messaging to ship in-app messaging, via Stream.io's chat infrastructure and SDKs.N/A
    Pricing
    Hearsay, now part of YextStream Chat
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Hearsay, now part of YextStream Chat
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Hearsay, now part of YextStream Chat
    Small Businesses
    Simplify360
    Score7.8 out of 10
    Telegram
    Score8.8 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Telegram
    Score8.8 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Telegram
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Hearsay, now part of YextStream Chat
    Likelihood to Recommend
    9.0
    (1 ratings)
    8.6
    (3 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Hearsay, now part of YextStream Chat
    Likelihood to Recommend
    Yext
    Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
    Incentivized
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    Stream.IO, Inc.
    Based on my experience, here are some scenarios where Stream Chat is well suited: 1. If you want to build a real-time chat system then it is a very important use case. 2. Also good if you want to integrate it into gaming applications. However, there are also scenarios where Stream Chat may be less appropriate. For example: 1. stream chat use cases are mostly for real-time messaging use cases only but if you are someone who don't have such use case than you can skip stream chat
    Incentivized
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    Pros
    Yext
    • Single dashboard of all your social media channels
    • Automation of posts
    • Scheduled posting as per design
    • Great for analytics & customer Interactions
    Incentivized
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    Stream.IO, Inc.
    • Well, if there's a need for real-time messaging need then stream chat is there for the help.
    • Multi-platform support of Stream chat is really good. It supports a range of platforms like web, desktop, mobile.
    • Also it is very easy for developer to customise there need with the help of its documentation which make it very easy to implement.
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    Cons
    Yext
    • Lacks ability for significant flexibility and customization
    • Mobile app sometimes does not save the posts that are edited
    • It does allow you to tag or hashtag any post.
    Incentivized
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    Stream.IO, Inc.
    • Better documentation on more subtle use-case scenarios
    Incentivized
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    Usability
    Yext
    If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
    Incentivized
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    Stream.IO, Inc.
    No answers on this topic
    Support Rating
    Yext
    1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
    Incentivized
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    Stream.IO, Inc.
    No answers on this topic
    Alternatives Considered
    Yext
    Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
    Incentivized
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    Stream.IO, Inc.
    Why we prefer stream chat over Twilio was as follows: 1. User interface customization: Stream Chat provides wide range of user interface customization feature than Twilio. 2. Moderation tools: Stream chat provides a lot of moderation tools to manage chat and content being generate real time on the app. 3. Collaboration features: collaboration feature of stream chat is really good. Very simple collaboration features are provided by Stream Chat
    Incentivized
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    Return on Investment
    Yext
    • It has helped us save time in maintaining our social media handles
    • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
    • It helped us design our posts better based on inputs & design ideas based on our past posts
    Incentivized
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    Stream.IO, Inc.
    • stream chat saved a lot of our cost which we may have invested in building our own messaging system
    • stream chat saved a lot of our time which we may have invested in building our own messaging system
    • overall the ROI for us with stream chat was higher
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    ScreenShots