Twilio Reviews

Authy is very useful for the purpose it was designed (two factor authentication) and it behaves really good when there is a need to change, add or replace devices that have access to a specific account. It is the ideal tool for managing multiple devices and easily changing access authorization among them.

I have never used costumer support or followed any tutorial because the use of the application is very straightforward.

If you've ever gone to use a multi-factor authenticated app, and not had your authentication device nearby, but had another device on-hand, Authy is for you. Authy makes it easy to turn any of your devices into your second factor for authentication, ensuring that your codes are always at hand. Even if you don't want to use multiple devices, users will appreciate the ability to back up their authentication codes, so that if their authentication device is ever lost, they can easily recover the codes to a new device, without having to re-register the new device with their applications.

I've never had to contact Authy's support. Of course, that's because Authy is so simple and easy to use that there hasn't been any need to. Authy correctly implements the time-based one-time password (TOTP) protocol, and becomes it conforms to the standard, it easily replaces Google Authenticator for your needs.

Twilio SMS is great for sending out notifications to inform our audience of upcoming deadlines and date extensions as they move through the application process. It is also good at sending out reminders that renewing members can review all of the available plans to find one that meets their needs and budget. Twilio should provide SMS and voice calling as a testing feature on the trial account which can really help people to be more convinced about its awesome services.

Twilio is well-rounded for almost any company that doesn't require much in terms of voice automation (smart IVR, call center forwarding, etc). It can hold its own on as many phone numbers as you like, and the voice quality is very clear most of the time (some countries' destinations might experience issues such as light noise, just as with a normal landline). You can even develop a reasonably complex IVR platform with TwiML and PHP, but the maintenance on this case is your own, so you'll need to evaluate this option if you're running heavily automated interactions with your customers.

Authy is really good for situations where a user changes/replaces devices. Most other 2FA tools are tied to a device so if you change or do an OS re-install, you lose your 2FA codes which results in the user being locked out. Authy allows you to sign in and your codes are not lost by changing/replacing devices.

I give Authy a 10 here simply because it has been so easy that I have not had to reach out to support, either Authy's or a vendor. It just works and is one less thing to worry about for 2FA. I have not lost access to a resource secured by 2FA since switching to Authy.

Contact centers. Not suited well for basic Uc users.

I don’t use Twillio support specifically.

If you want to personalize and customize your content, it excels. It's not necessary to do a huge amount of technical setup to get up and running with this. However, the learning curve means it requires a bit of time to get the hang of.

The quality, the intricacy of product, great bells and whistles, and saves us time and money.

Twilio Voice is well suited for programming VoIP systems.

Support has always been very helpful in responding and is very knowledgeable. Sometimes they do not configure their end correctly but other than that it has been a positive experience.

This is great for a small group that needs to be set up. It can even integrate with some CRMs easily, but if you need advanced routing and not a ton of experience with coding then this may not be for you.

For the most part, you don't need support if you understand how to read error handling, debugging, or sip messages.

Twilio SMS is fantastic for anyone that wants their marketing or product to be more omnichannel. Meaning connecting with your customers on more than just email and social media which have become standard these days. On top of that, SMS marketing has insanely high open rates and due to that solid conversions, so it's a great tool for testing for direct e-commerce or selling things online to see if it produces an ROI.

Twilio is well-suited for Salesforce integrations, automated messaging, and rapid communication with leads. If you are frustrated with Salesforce's built-in messaging platform (LiveMessage), I would recommend implementing Twilio.

If text messaging is not a critical part of your operations, Twilio is not necessary. If you send fewer than 500 messages per month, you should probably stick with your messaging service through a mobile provider.

If you value security Authy is a great form of two-factor authentication.

If you're currently using something like Google Authenticator, and struggling with multi-device scenarios, Authy is a welcome relief. If you have a bigger list of accounts, a tool like 1Password might be more appropriate — although we haven't tried to move any 2FA accounts to it yet, it has much more robust tools for selective sharing of accounts between users, grouping and organizing, etc.

When you have a big list of users that get occasional text messages, Twilio is perfect. With Twilio's number pooling feature it makes implementing this a snap. However, if you need to frequently send texts to a big list, the cost is going to grow too rapidly for most business models and thus it is untenable.

Customer engagement is a great scenario for Twilio, for an application where someone needs a little handholding, but not a bunch. We have found that when they work with our development team they answer so many questions in minutes that we might have been mulling over and researching for days. Where Twilio wouldn't be appropriate, maybe when sending mass text messages just for the hell of it. Their messaging rates are a little high in the industry.

Twilio is perfect for transactional notifications where high deliverability and reliability trump cost. Inbound messaging is comprehensively covered so works well for scenarios where auto responses are necessary like a chat bot. Only available via the API so not helpful for one-off marketing campaigns, better to use a competitor like FireText if a non-technical team member needs to create a campaign. Copilot feature makes pooling US numbers very simple and user-friendly - easy to get around the 1 message per second and to ensure the same user is only reached from the same number. Copilot also enables international phone number pooling, choosing the nearest available number. Purchasing telephone numbers is very cheap (typically $1 per month per number) and easy - we've only had one time where they have run out of US numbers. International texts can be reasonably priced, especially in the US. Very expensive in the UK compared to some other competitors such as Voodoo SMS. Denmark and Aus oddly expensive. Generous discounts available for Y Combinator alumni with and ongoing discount if you have the volumes. Live reporting is difficult to filter and slow to use. Live texts typically do not appear until at least 2 minutes after sent. Support is fantastic, although good luck getting someone on the phone!

Use Twilio any time you need to send automated text messages or voice messages. I'm sure there are other notification types that are useful too.

Twilio works well for initiating chat applications. It works well for providing trackable phone numbers to enhance the SEO and conversions on your website. Twilio numbers offer programmable voice, text, video, chat, and fax capabilities which makes for a lot of very versatile features that you may not have with a landline or mobile number.

You obviously don't want to rely on Twilio for making emergency calls, because, although their up-time is extremely good, they are susceptible to internet outages.

I'd certainly recommend if they have the ability to write code or have someone who can. But if they don't, there isn't really a user interface to send text messages.

Twilio is great for sending text messages from websites, and from apps and services. I use it to alert me when scheduled jobs don't happen, as well as to alert my customers when certain actions are taken in their website that they want immediate notification for. If you deal with anything that is mission critical, and you just get too much email to ever notice an emailed alert, getting a text message (or even a phone call from their voice service) is just the ticket.

Perfect for automation.

Twilio is amazing for 2 step authentication. SMS notification, 2 way SMS. As well as voice calls. It was very easy to configure Twilio with our system. It also works great for SMS marketing.

If you are a SaaS company and need to integrate with SMS, phone or video, Twilio is for you. There pricing structure is pretty straightforward and allows you to auto-reload your account when your balance is low. This is a nice feature, as I don't have to worry about not sending SMS messages because I forgot to fund the account.

When you need to send SMS messages (or even MMS) and you have control of the applications - Twilio should be the default choice. There are a couple of instances where Twilio SMS might not make sense: 1. If the initial volume of messages was very high and there was willingness to invest in the time and effort in building the carrier connections to directly send the SMS messages. 2. The originating SMS number was highly dynamic - Twilio requires authorization verification to send out an SMS as a number. While Twilio provides excellent APIs to automate this process, it could be an issue needs to be considered.

If you have the budget to support call communication channels as well as a technical team to help you with the implementation of the solution, Twilio WebRTC would be right for you. I would only recommend this solution if you have exhausted all other avenues of communication on your platform (example: chat, asynchronous messenger). The costs of a paid WebRTC solution can go up quite quickly so that needs to be kept in mind, although you will be paying for a quality product from one of the leaders in the industry.