Twilio

We needed a way to efficiently communicate with our clients. Most of them don't consider buying internet or don't have a smartphone.

Twilio is used within my company for multiple use-cases and by different departments. However, within my department, we use Twilio for engagement with our customers through automated SMS, voice calls, and even text message engagement on mainstream social media applications like Telegram and WhatsApp. With Twilio, we are basically transforming how and where we engage with our customers.

Given the amount of tools for voice recognition or report management, we recognize that Twilio is one of the best services oriented towards support operations and communication management that we will be able to find throughout our business life. We are satisfied and pleased to be using Twilio to cover our communication.

In a world dominated by emails, we found that SMS notifications have a much higher chance of being read and actioned. We use Twilio to SMS our clients when they have new agreements to attend to, we use it to notify them of important deadlines as well as to provide a satisfaction survey where they simply have to reply with a numeric value. Due to the engagement rate being higher than that of email we were able to improve our processes based on feedback received and we were able to improve customer experience by keeping them up to date.

We use the Twilio integration to use Twilio in Microsoft's Dynamics 365. This integration lets our customers use SMS as another marketing feature our clients can use within Dynamics CRM. With Twilio, they can send individual or bulk SMS messages to their Leads and Contacts in Dynamics CRM. It is a simple and great feature!

I use Twilio to create custom chat messages on Facebook. And it has been A great help! I am not always able to answer chat messages immediately when they come in, so having Twilio helps gather important information from a customer and sometimes can help the customer with simple questions like locations, hours of operation. Setting up the chatbot is super easy, and customer support is very helpful.

It is a very good app to send SMS and mail via APIs. We use it to share information within our company and with clients too. We are also working on different modules of this app to be used in our organization it helps us to ease out our work. We would like to recommend this software to everyone.

Allows us to communicate with customers on a reliable communication channel (short message service). This allows us to target/send notifications (promotional, order status, service, etc.) to customers using smartphones or non-smartphones. SMS is legacy but still effective as it attracts attention, texts get read unline million push notifications all in all cheaper and effective method to stay in touch with customers.

We implemented Twilio within a small service-based company that needed to point people in the right direction when they got in touch with the company. Whatever channel those people get in touch with us, such as Whatsapp or email, we can quickly streamline the conversation and then keep an accurate record of all interactions in the future.

In our sales department, as well as Account Management we utilize the Twilio text reminder service in conjunction with our CRM to send prospective and current customers text messages. This has eliminated a lot of ghost calls and missed communication with our potential customers, and current. Most clinicians are busy throughout their day in session so being able to text back and forth is much easier. We've closed a lot more sales from having better communication! Twilio works like a charm!

We had a problem keeping engaged with Clients and we found that Twillo is a great tool for client connection. We use it to keep connected to our Clients.

We use Twilio to buy or purchase our customer's phone numbers that they were going to use once we set up their SevenRooms account.

We use Twilio as part of our email campaigns with sendgrid. If a recipient from one of our emails engages with our email (open or click depending on the campaign) we initiate an SMS follow-up message. We can take some of the custom data points we use in the email campaign like name, company name, city, state, etc, and use [them] in the SMS message.

We are an eGiftCard company that uses SMS as an integral part of user validation and eGiftCard usage flows. Between 2016-2019 (our earliest years) we had employed another programmatic SMS vendor simply due to the cost - we needed to validate our business hypothesis and the cost had to be minimal. Toward mid-2019, when the number of SMSes was at the scale of a few 10,000s, we started getting a lot more complaints about the effectiveness of SMS delivery. And that is when we checked options in the market and went ahead with Twilio - the major reasons we considered were (a.) feedback available on service from fellow startups, and a comparative analysis with other service providers on the dimension of "SMS delivery effectiveness" (b.) ease of integration for our tech team - documentation helped well (c.) set limits for auto top-ups. Since then our SMS usage has grown by a significant factor - 100,000s/quarter and Twilio has been a great fit for us; we don't think about our SMS layer anymore, so I think that's a job well done by Twilio.

We were impressed by two things. The first was the flexibility of the architecture, which the primary RingDNA architect had first-hand experience with on a prior project. The second and perhaps most impressive thing is reliability. The fact that Twilio APIs were unaffected by the infamous April 22nd Amazon Web Services outage really spoke volumes about the stability of the platform.

Our company, SnapEngage, is the leading provider of live chat platforms. Twilio SMS API is being used in our company for 5+ years already and is used for providing the possibility of creating a chat between our live chat platform and the customers of our customers (site visitors). A site visitor can create a chat with agents by texting an SMS and the agent will be able to reply from the platform. Put customer is buying of SMS number through our platform, so that their clients could have a chat via SMS. That's very nice for people who can just chat via SMS, so it gives more flexibility to communicate. Along with SMS, we provide Facebook Messenger and etc. Integration with Twilio went pretty easy. When our client doesn't want to use this channel, we just release the number to Twilio. All the logs we can see in the admin account logs. Also, we integrated the Programming Voice module, but Voice API is not used very often as much as SMS. Integration was done a long time ago, 5+ years. As far as I know, integration was performed smoothly, we don't have issues. Some time ago we had live calls using Twilio but not anymore.

We use Twilio as part of our SaaS product to extend its reach with audio and text phone communication: Twilio allows us to programmatically create a conference call between 2 parties who are already connected by our SaaS platform in a text messaging session, and allows text messaging to come from SMS channels too.

We use Twilio as a one-stop solution to all our messaging needs, we leverage it on our platforms to create the best developer experience for developing voice and text-based applications. Twilio has got everything covered when you talk about messaging--from sending out marketing text messages to sending out the voice notes to our customers from an IVR. Since we are a telecommunication-based organization, globally we try to have the same set of gateways/applications wherever possible and Twilio has helped us achieve this. We use Twilio across all of our business units globally.

Twilio is one of the best communication integration tool in today's world. It is widely used for Whatsapp, SMS, Programmable Voice and email etc. We used it because of their easy API connection with other systems. It is used globally for getting the best analytics and support with their team.

We use Twilio to send text messages to customers and partners about their bill, progress on their injury cases, etc. We use that across the company but Twilio's use is heavier in some departments than others. In this day and age, customers want to be kept informed of status of their case/complaint. Customers want to know when a bill is generated, when a bill is paid and more. Twilio's SMS API allows us to keep customers informed and that increases their trust in us.

From my almost six years of experience using Twilio, I regard it as the top solution for receiving and sending SMS, VoIP calls for two-factor authentication of our apps. Thus, it wasn’t a surprise when I joined my current company and found Twilio as their adopted voice/SMS API programme.

We use Twilio to send a message via WhatsApp to the client with the agent assigned to their case. Twilio Flex is used as a call center to be able to contact customers who have questions or need help with a process. It also uses both calls and messages (WhatsApp, Facebook messenger, and webChat provided by Twilio). Likewise, the way to make calls from Flex to clients attended by agents was implemented.

Twilio flex is being used for our inbound and outbound call center, we needed to move from our on-prem solution to the cloud. Twilio is being used by all our teams in our company. What's great is we can work anywhere we want just as long as we have internet, we are good. The times that we are in today gave our employees that flexibility vs. having to work in the office. Another thing I love about this system is that it can directly involve the SIP trunking within the Twilio platform. Twilio is a simple, user friendly way to log in and out of work activities.

[Twilio is] used to manage communication with our clients in the ways that our clients work outside of emails. It allows us to communicate with our clients by voice calls and text messages. Additionally, we use programmable wireless to provide on demand connectivity as we travel with our equipment.

In the healthcare industry you need to find different sorts of solutions to reach out to patients for different reasons. It may be appointment reminders, marketing purposes or to update them about requests that they have made. There are plenty of companies out there who do this for you, including the interface with the biggest names for PM systems and EHR, but since we have an IT department and people dedicated to develop custom software solutions, Twilio was definitely the best option to choose price-wise and implementation-wise. It gives you full flexibility to use the system as you wish, write any logical structure to implement your solutions, and it's really cost efficient in comparison to other options.