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Hearsay, now part of Yext vs. UserReplay (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hearsay, now part of Yext

    Score8.9 out of 10
    N/AAfter the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A

    UserReplay (discontinued)

    Score8 out of 10
    Enterprise companies (1,001+ employees)
    UserReplay was a usability testing tool for websites, web forms, and web applications. It has been discontinued.N/A
    Pricing
    Hearsay, now part of YextUserReplay (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Hearsay, now part of YextUserReplay (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Best Alternatives
    Hearsay, now part of YextUserReplay (discontinued)
    Small Businesses
    Simplify360
    Score7.8 out of 10
    Smartlook
    Score8.8 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Crazy Egg
    Score7.9 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Crazy Egg
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Hearsay, now part of YextUserReplay (discontinued)
    Likelihood to Recommend
    9.0
    (1 ratings)
    9.0
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Hearsay, now part of YextUserReplay (discontinued)
    Likelihood to Recommend
    Yext
    Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
    Incentivized
    Read full review
    Discontinued Products
    Great for online businesses who are well established and want to refine their UX/site performance.
    Incentivized
    Read full review
    Pros
    Yext
    • Single dashboard of all your social media channels
    • Automation of posts
    • Scheduled posting as per design
    • Great for analytics & customer Interactions
    Incentivized
    Read full review
    Discontinued Products
    • Identifying an issue and quickly understanding what the financial impact is
    • Seeing how users use and interact with your site, by device
    • Reporting on custom events
    • Quickly finding a session and replaying it, to watch it back.
    Incentivized
    Read full review
    Cons
    Yext
    • Lacks ability for significant flexibility and customization
    • Mobile app sometimes does not save the posts that are edited
    • It does allow you to tag or hashtag any post.
    Incentivized
    Read full review
    Discontinued Products
    • Having confidence in the reports/numbers it pulls
    • No function to email out weekly/monthly reports.
    • Insights are sometimes difficult to extract
    Incentivized
    Read full review
    Usability
    Yext
    If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Support Rating
    Yext
    1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Alternatives Considered
    Yext
    Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
    Incentivized
    Read full review
    Discontinued Products
    Very well, a similar but different system
    Incentivized
    Read full review
    Return on Investment
    Yext
    • It has helped us save time in maintaining our social media handles
    • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
    • It helped us design our posts better based on inputs & design ideas based on our past posts
    Incentivized
    Read full review
    Discontinued Products
    • Confirmed our low basket abandonment
    Incentivized
    Read full review
    ScreenShots

    UserReplay (discontinued) Screenshots

    Screenshot of The real-time dashboard provides a single view where you can get instant visibility of alarming trends. In addition, UserReplay will send you email alerts when KPIs fall outside of their normal range.Screenshot of When conversion issues are discovered, the next question will be “what is the impact of this issue on our business?” UserReplay’s unique monetization analysis provides immediate insight into the real financial impact of issues and allows easy prioritization of resolutions.