TrustRadius
User Replay is Great!
https://www.trustradius.com/heatmap-session-recordingUserReplayUnspecified8.22101
Chris Wood profile photo
March 30, 2018

User Replay is Great!

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with UserReplay

We currently use UserReplay within the marketing and UX teams, primarily to identify technical/site issues, struggle, and UX. We have recently seen value in opening up UserReplay to other departments, such as Customer Services and Dev.
  • Identifying an issue and quickly understanding what the financial impact is
  • Seeing how users use and interact with your site, by device
  • Reporting on custom events
  • Quickly finding a session and replaying it, to watch it back.
  • Having confidence in the reports/numbers it pulls
  • No function to email out weekly/monthly reports.
  • Insights are sometimes difficult to extract
  • Confirmed our low basket abandonment
Very well, a similar but different system
Great for online businesses who are well established and want to refine their UX/site performance.