User Replay is Great!
March 30, 2018

User Replay is Great!

Chris Wood | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserReplay

We currently use UserReplay within the marketing and UX teams, primarily to identify technical/site issues, struggle, and UX. We have recently seen value in opening up UserReplay to other departments, such as Customer Services and Dev.


  • Identifying an issue and quickly understanding what the financial impact is
  • Seeing how users use and interact with your site, by device
  • Reporting on custom events
  • Quickly finding a session and replaying it, to watch it back.


  • Having confidence in the reports/numbers it pulls
  • No function to email out weekly/monthly reports.
  • Insights are sometimes difficult to extract
  • Confirmed our low basket abandonment
Very well, a similar but different system
Great for online businesses who are well established and want to refine their UX/site performance.


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