User Replay is Great!
March 30, 2018
User Replay is Great!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with UserReplay
We currently use UserReplay within the marketing and UX teams, primarily to identify technical/site issues, struggle, and UX. We have recently seen value in opening up UserReplay to other departments, such as Customer Services and Dev.
Pros
- Identifying an issue and quickly understanding what the financial impact is
- Seeing how users use and interact with your site, by device
- Reporting on custom events
- Quickly finding a session and replaying it, to watch it back.
Cons
- Having confidence in the reports/numbers it pulls
- No function to email out weekly/monthly reports.
- Insights are sometimes difficult to extract
- Confirmed our low basket abandonment
Very well, a similar but different system
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