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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hearsay, now part of Yext

    Score8.9 out of 10
    N/AAfter the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A

    Vertical Wave

    Score9.2 out of 10
    N/AWave IP from Vertical Communications in Santa Clara, California is a unified communications platform that combines voice, mobility and a variety of communications applications and services to connect customers and workforces. Core applications and features include a desktop management interface, call recording, visual voicemail, IVR based customer appointment reminders and customer surveys.N/A
    Pricing
    Hearsay, now part of YextVertical Wave
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Hearsay, now part of YextVertical Wave
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Hearsay, now part of YextVertical Wave
    Cloud PBX
    Comparison of Cloud PBX features of Hearsay, now part of Yext and Vertical Wave
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    Vertical Wave
    10.0
    1 Ratings
    17% above category average
    Hosted PBX00 Ratings10.01 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings10.01 Ratings
    Directory of employee names00 Ratings10.01 Ratings
    Call Management
    Comparison of Call Management features of Hearsay, now part of Yext and Vertical Wave
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    Vertical Wave
    10.0
    1 Ratings
    14% above category average
    Answering rules00 Ratings10.01 Ratings
    Call recording00 Ratings10.01 Ratings
    Call park00 Ratings10.01 Ratings
    Call screening00 Ratings10.01 Ratings
    Message alerts00 Ratings10.01 Ratings
    Mobile apps
    Comparison of Mobile apps features of Hearsay, now part of Yext and Vertical Wave
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    Vertical Wave
    10.0
    1 Ratings
    12% above category average
    Mobile app for iOS00 Ratings10.01 Ratings
    Mobile app for Android00 Ratings10.01 Ratings
    Best Alternatives
    Hearsay, now part of YextVertical Wave
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    Simplify360
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    Broadvoice | GoContact
    Score9.1 out of 10
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    Customer.io
    Score9.1 out of 10
    Webex Calling
    Score8.8 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Webex Calling
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Hearsay, now part of YextVertical Wave
    Likelihood to Recommend
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Hearsay, now part of YextVertical Wave
    Likelihood to Recommend
    Yext
    Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
    Incentivized
    Read full review
    Vertical Communications
    The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.
    Incentivized
    Read full review
    Pros
    Yext
    • Single dashboard of all your social media channels
    • Automation of posts
    • Scheduled posting as per design
    • Great for analytics & customer Interactions
    Incentivized
    Read full review
    Vertical Communications
    • System uptime is tremendous, I almost forget it exists on my server rack.
    • Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
    • Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.
    Incentivized
    Read full review
    Cons
    Yext
    • Lacks ability for significant flexibility and customization
    • Mobile app sometimes does not save the posts that are edited
    • It does allow you to tag or hashtag any post.
    Incentivized
    Read full review
    Vertical Communications
    • There are a few interfaces for working with the system and it can be daunting to learn
    • They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.
    Incentivized
    Read full review
    Usability
    Yext
    If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
    Incentivized
    Read full review
    Vertical Communications
    No answers on this topic
    Support Rating
    Yext
    1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
    Incentivized
    Read full review
    Vertical Communications
    No answers on this topic
    Alternatives Considered
    Yext
    Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
    Incentivized
    Read full review
    Vertical Communications
    No answers on this topic
    Return on Investment
    Yext
    • It has helped us save time in maintaining our social media handles
    • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
    • It helped us design our posts better based on inputs & design ideas based on our past posts
    Incentivized
    Read full review
    Vertical Communications
    • Good call tracking and automated systems allows for less staff and accurate metrics
    Incentivized
    Read full review
    ScreenShots