What users are saying about
2 Ratings
This review does not include a rating.
2 Ratings
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Score 10 out of 100
This review does not include a rating.

Likelihood to Recommend

Help.com

Help.com is well suited for companies with sales and support departments who have the employee size to manage and respond to visitors chatting. I think a less appropriate scenario would be a company that does not have the employee size to manage the inbound chats as it makes it less valuable if you cannot interact quickly.
Brittany Schwarz | TrustRadius Reviewer

TheyDo

No answers on this topic

Pros

Help.com

  • User interface is clean and easy to navigate
  • Helpful support
  • Accurately captures information from the person you are chatting with
Brittany Schwarz | TrustRadius Reviewer

TheyDo

No answers on this topic

Cons

Help.com

  • Download chat transcripts easier
  • More pre-set responses
  • Canned responses
Brittany Schwarz | TrustRadius Reviewer

TheyDo

No answers on this topic

Support Rating

Help.com

Help.com 10.0
Based on 2 answers
Help.com is easy to use, easy to train new employees to use, very helpful to clients and prospects, helps us generate revenue, resolve customer issues, and maintain a happy customer base. Being available at the convenience of your clients and prospects is necessary and Help.com helps make this possible without a struggle.
Brittany Schwarz | TrustRadius Reviewer

TheyDo

No score
No answers yet
No answers on this topic

Alternatives Considered

Help.com

Help.com stacks up against competitors with their pricing, interface, features and support. I have used similar products in the past but Help.com is by far the best solution. I highly encourage you to use Help.com for your business and see for yourself why they are the best option for you.

Brittany Schwarz | TrustRadius Reviewer

TheyDo

No answers on this topic

Return on Investment

Help.com

  • Positive with inbound sales prospects
  • Positive with current client sales
  • Positive with customer support SLA
Brittany Schwarz | TrustRadius Reviewer

TheyDo

No answers on this topic

Screenshots

Pricing Details

Help.com

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Help.com Editions & Modules

Edition
Help.com Chat$80 per month1
  1. per simultaneous active user
Additional Pricing Details
Help.com Chat comes with unlimited logins and scales with your business.

TheyDo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

TheyDo Editions & Modules

Edition
Pro$25.001
  1. per user
Additional Pricing Details

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