Overall Satisfaction with Help.com
Help.com allows us to be available to clients and potential clients conveniently and quickly. People can chat instead of emailing back and forth or calling. It's quick and easy for employees too. You can also view past conversations to assist when needed. Help.com is a necessary part of our day.
- User interface is clean and easy to navigate
- Helpful support
- Accurately captures information from the person you are chatting with
- Download chat transcripts easier
- More pre-set responses
- Canned responses
- Positive with inbound sales prospects
- Positive with current client sales
- Positive with customer support SLA
Help.com stacks up against competitors with their pricing, interface, features and support. I have used similar products in the past but Help.com is by far the best solution. I highly encourage you to use Help.com for your business and see for yourself why they are the best option for you.
Do you think Help.com delivers good value for the price?
Yes
Are you happy with Help.com's feature set?
Yes
Did Help.com live up to sales and marketing promises?
Yes
Did implementation of Help.com go as expected?
Yes
Would you buy Help.com again?
Yes