Best online chat platform!!
March 12, 2020

Best online chat platform!!

Brittany Schwarz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Help.com

Help.com allows us to be available to clients and potential clients conveniently and quickly. People can chat instead of emailing back and forth or calling. It's quick and easy for employees too. You can also view past conversations to assist when needed. Help.com is a necessary part of our day.
  • User interface is clean and easy to navigate
  • Helpful support
  • Accurately captures information from the person you are chatting with
  • Download chat transcripts easier
  • More pre-set responses
  • Canned responses
  • Positive with inbound sales prospects
  • Positive with current client sales
  • Positive with customer support SLA

Help.com stacks up against competitors with their pricing, interface, features and support. I have used similar products in the past but Help.com is by far the best solution. I highly encourage you to use Help.com for your business and see for yourself why they are the best option for you.

Help.com is easy to use, easy to train new employees to use, very helpful to clients and prospects, helps us generate revenue, resolve customer issues, and maintain a happy customer base. Being available at the convenience of your clients and prospects is necessary and Help.com helps make this possible without a struggle.

Do you think Help.com delivers good value for the price?

Yes

Are you happy with Help.com's feature set?

Yes

Did Help.com live up to sales and marketing promises?

Yes

Did implementation of Help.com go as expected?

Yes

Would you buy Help.com again?

Yes

Help.com is well suited for companies with sales and support departments who have the employee size to manage and respond to visitors chatting. I think a less appropriate scenario would be a company that does not have the employee size to manage the inbound chats as it makes it less valuable if you cannot interact quickly.