Best online chat platform!!
March 12, 2020

Best online chat platform!!

Brittany Schwarz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with allows us to be available to clients and potential clients conveniently and quickly. People can chat instead of emailing back and forth or calling. It's quick and easy for employees too. You can also view past conversations to assist when needed. is a necessary part of our day.
  • User interface is clean and easy to navigate
  • Helpful support
  • Accurately captures information from the person you are chatting with
  • Download chat transcripts easier
  • More pre-set responses
  • Canned responses
  • Positive with inbound sales prospects
  • Positive with current client sales
  • Positive with customer support SLA stacks up against competitors with their pricing, interface, features and support. I have used similar products in the past but is by far the best solution. I highly encourage you to use for your business and see for yourself why they are the best option for you. is easy to use, easy to train new employees to use, very helpful to clients and prospects, helps us generate revenue, resolve customer issues, and maintain a happy customer base. Being available at the convenience of your clients and prospects is necessary and helps make this possible without a struggle.

Do you think delivers good value for the price?


Are you happy with's feature set?


Did live up to sales and marketing promises?


Did implementation of go as expected?


Would you buy again?

Yes is well suited for companies with sales and support departments who have the employee size to manage and respond to visitors chatting. I think a less appropriate scenario would be a company that does not have the employee size to manage the inbound chats as it makes it less valuable if you cannot interact quickly.