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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Help Lightning

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…

    $75,000

    per year

    PTC Creo

    Score7.6 out of 10
    N/APTC offers Creo, the company's line of computer-aided design (CAD) products that support the product lifecycle management (PLM) process with 2D and 3D design kits (Creo Elements and Creo Direct), an augmented reality module, Creo Illustrate for technical illustrations, Creo Sketch, Creo Schematics and Creo View for diagramming and sharing information, Creo simulate for running simulations, and other modules.

    $2,480

    Pricing
    Help LightningPTC Creo
    Editions & Modules
    Enterprise
    $75,000
    per year per installation
    Design Package
    $2,480.00
    Offerings
    Pricing Offerings
    Help LightningPTC Creo
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsSolutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.—
    More Pricing Information
    Community Pulse
    Help LightningPTC Creo
    Considered Both Products
    Help Lightning
    No answer on this topic
    PTC
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    90%
    Would buy again
    9 Answers
    Delivers good value for the price
    No answers on this topic
    80%
    Delivers good value for the price
    8 Answers
    Happy with the feature set
    No answers on this topic
    80%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    7 Answers
    Features
    Help LightningPTC Creo
    Computer-Aided Design Software
    Comparison of Computer-Aided Design Software features of Help Lightning and PTC Creo
    Feature
    Help Lightning
    -
    Ratings
    PTC Creo
    4.0
    1 Ratings
    61% below category average
    3D Modeling00 Ratings4.01 Ratings
    2D Drafting00 Ratings1.01 Ratings
    Rendering and Visualization00 Ratings6.01 Ratings
    Parametric Design00 Ratings8.01 Ratings
    Collaboration and Sharing00 Ratings6.01 Ratings
    Compatibility with other software and formats00 Ratings2.01 Ratings
    Assembly Design00 Ratings3.01 Ratings
    Documentation and Annotation00 Ratings2.01 Ratings
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    Help LightningPTC Creo
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    Score8.6 out of 10
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    Enterprises
    TeamViewer
    Score8.6 out of 10
    Rhino
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Help LightningPTC Creo
    Likelihood to Recommend
    10.0
    (1 ratings)
    2.2
    (14 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Help LightningPTC Creo
    Likelihood to Recommend
    Help Lightning
    I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
    Incentivized
    Read full review
    PTC
    PTC Creo is great for assemblies that multiple users are collaborating on. Models can reference other models that someone in another department has released and when those models are changed, the referenced parts and assemblies are changed. These changes are very helpful when working on collaborative machine designs and comparing forging dies with the final parts.
    Incentivized
    Read full review
    Pros
    Help Lightning
    • Sharing graphics, images and other resources.
    • Connect remotely with different experts.
    • Favors team work, even remotely.
    Incentivized
    Read full review
    PTC
    • PTC Creo contains many advanced tools with better optimization for creating part models and other production related drawings.
    • The initial concept designs can be done more adequately.
    • The parameters of 2D drawings can be changed easily by editing the 3D model.
    • The productivity can be increased by customized tools for modeling.
    Incentivized
    Read full review
    Cons
    Help Lightning
    • It needs a strong network or signal connection.
    • Nothing else.
    Incentivized
    Read full review
    PTC
    • No autosave
    • No clear message if it has problems saving the file
    • Not so easy to use
    • In my experience, has a lot of things missing that other CAD already have in years
    • In my experience, it's extremely easy to lose work/time
    Read full review
    Support Rating
    Help Lightning
    No answers on this topic
    PTC
    I liked the training manuals I used to learn some, as I didn’t have CAD background in college or before this job. My coworkers were able to share with me what they learned in PTC training and I was able to get support online and through reading.
    Incentivized
    Read full review
    Alternatives Considered
    Help Lightning
    I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
    Incentivized
    Read full review
    PTC
    Learning curve of SOLIDWORKS is higher compared to Creo, however, stability and more design control is provided by Creo. Creo also have more robust and stable interfaces. For larger assemblies, Creo works better than SOLIDWORKS. New upgrades of Creo has given liberty to open different file data of different software without any file conversion. Creo costs comparable to SOLIDWORKS cost, with more capabilities.
    Incentivized
    Read full review
    Return on Investment
    Help Lightning
    • Makes work team better, even remotely.
    • Allows to share important information and get constantly retro alimentations.
    • Helps us to respect the Covid-19 prevention measures, while continue working.
    Incentivized
    Read full review
    PTC
    • Having PTC Creo as our primary tool positions us as forward thinking and creative in the eyes of our clients.
    • PTC Creo constantly evolves in the ability to increase our productivity; new capabilities and features are added, which reduce our level of effort for some tasks.
    Incentivized
    Read full review
    ScreenShots

    Help Lightning Screenshots

    Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.