Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…
$75,000
per year per installation
RealONE
Score 10.0 out of 10
N/A
RealONE, formerly the RPort remote management of IT infrastructure now bundled with RealVNC, enables users to manage Windows, Linux, desktops and servers, and IoT devices from one central console.
$0
Pricing
Help Lightning
RealONE
Editions & Modules
Enterprise
$75,000
per year per installation
Open-Source Edition
$0
Offerings
Pricing Offerings
Help Lightning
RealONE
Free Trial
No
No
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
Solutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.
Free and open-source, MIT License
More Pricing Information
Community Pulse
Help Lightning
RealONE
Considered Both Products
Help Lightning
Verified User
Anonymous
Chose Help Lightning
I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them …
We selected RPort over TeamViewer because it's got features that TeamViewer does not have. It's designed by DevOps and I find it suited pretty well for my day-to-day tasks.
I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
Ideally suited for SysAdmins that run networks with mixed equipment types (Windows and Linux). It will help to streamline your tasks by having a complete network overview in one browser-based application. This means that you can stay in control via your phone or mobile device, even while not at the office.
I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
We selected RPort over TeamViewer because it's got features that TeamViewer does not have. It's designed by DevOps and I find it suited pretty well for my day-to-day tasks.