Help Lightning vs. RealONE

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Help Lightning
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…
$75,000
per year
RealONE
Score 10.0 out of 10
N/A
RealONE, formerly the RPort remote management of IT infrastructure now bundled with RealVNC, enables users to manage Windows, Linux, desktops and servers, and IoT devices from one central console.
$0
Pricing
Help LightningRealONE
Editions & Modules
Enterprise
$75,000
per year per installation
Open-Source Edition
$0
Offerings
Pricing Offerings
Help LightningRealONE
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsSolutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.Free and open-source, MIT License
More Pricing Information
Community Pulse
Help LightningRealONE
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Help LightningRealONE
Small Businesses
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Medium-sized Companies
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Enterprises
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Score 9.5 out of 10
TeamViewer
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Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Help LightningRealONE
Likelihood to Recommend
10.0
(1 ratings)
10.0
(2 ratings)
User Testimonials
Help LightningRealONE
Likelihood to Recommend
Help Lightning
I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
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RealVNC
If you are looking for an alternative to TeamViewer--a very secure tool with very little hassle to set up--this is it.
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Pros
Help Lightning
  • Sharing graphics, images and other resources.
  • Connect remotely with different experts.
  • Favors team work, even remotely.
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RealVNC
  • Very secure and open source
  • No need for VPN and chained SSH connections
  • Its got a very nicely designed UI
  • Developers are adding a new features
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Cons
Help Lightning
  • It needs a strong network or signal connection.
  • Nothing else.
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RealVNC
  • I'd love to be able to save the output of commands/scripts executed
  • "Whats new in this release" feature
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Alternatives Considered
Help Lightning
I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
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RealVNC
We selected RPort over TeamViewer because it's got features that TeamViewer does not have. It's designed by DevOps and I find it suited pretty well for my day-to-day tasks.
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Return on Investment
Help Lightning
  • Makes work team better, even remotely.
  • Allows to share important information and get constantly retro alimentations.
  • Helps us to respect the Covid-19 prevention measures, while continue working.
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RealVNC
  • It speeds up my work
Read full review
ScreenShots

Help Lightning Screenshots

Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.

RealONE Screenshots

Screenshot of the dashboard used to organize remote machines.Screenshot of where to launch RDP connections to any Windows system over an encrypted and secure tunnel. No port forwarding and no public IP address are needed.Screenshot of the log in to remote Linux and Unix machines via SSH. The client makes any system available everywhere. Securely and encrypted.Screenshot of where to execute command directly from the browser. On a single machine, or on many.Screenshot of where copying the snippet pairs new remote systems.Screenshot of when pairing is finished. Works on any console. Powershell and any Linux shell.