HireHop vs. Vitally

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HireHop
Score 6.0 out of 10
N/A
HireHop cloud based software for hire and rental companies is from the company of the same name in London. As a cloud-based system it runs on a PC, Mac, tablet or phone using Windows, Mac OS, iPad, Android, iOS, Linux, Blackberry, or anything with a web browser.
$43
per month
Vitally
Score 8.0 out of 10
N/A
Vitally in New York offers an out of the box customer success platform designed to help B2B SaaS companies better understand their customers and drive customer experience, leading to better customer retention.N/A
Pricing
HireHopVitally
Editions & Modules
Extra Users
$22.00
per month
First User
$43.00
per month
No answers on this topic
Offerings
Pricing Offerings
HireHopVitally
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsA 20% UK VAT charge will be applied for purchases by all entities within the United Kingdom. Organizations outside of the United Kingdom will not be charged VAT. Price listed is a rough conversion to US dollars.
More Pricing Information
Community Pulse
HireHopVitally
Features
HireHopVitally
Security
Comparison of Security features of Product A and Product B
HireHop
-
Ratings
Vitally
9.0
2 Ratings
2% above category average
Role-based user permissions00 Ratings9.02 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
HireHop
-
Ratings
Vitally
9.5
2 Ratings
9% above category average
API00 Ratings10.01 Ratings
Integration with Salesforce.com00 Ratings9.02 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
HireHop
-
Ratings
Vitally
8.0
2 Ratings
9% below category average
Product usage00 Ratings8.02 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
HireHop
-
Ratings
Vitally
8.7
2 Ratings
1% above category average
NPS surveys00 Ratings8.02 Ratings
Customer profiles00 Ratings8.02 Ratings
Automated workflow00 Ratings8.02 Ratings
Internal collaboration00 Ratings9.02 Ratings
Customer health scoring00 Ratings10.02 Ratings
Customer segmentation00 Ratings9.02 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
HireHop
-
Ratings
Vitally
7.3
2 Ratings
15% below category average
Customer health trends00 Ratings8.02 Ratings
Engagement analytics00 Ratings7.02 Ratings
Revenue forecasting00 Ratings6.02 Ratings
Dashboards00 Ratings8.02 Ratings
Best Alternatives
HireHopVitally
Small Businesses

No answers on this topic

ChurnZero
ChurnZero
Score 8.8 out of 10
Medium-sized Companies

No answers on this topic

CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises

No answers on this topic

Gainsight CS
Gainsight CS
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HireHopVitally
Likelihood to Recommend
10.0
(1 ratings)
7.0
(2 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
HireHopVitally
Likelihood to Recommend
HireHop
It works well for all size of companies that do equipment rentals, large and small. I am sure small companies will find the free version really useful and large companies theulti depot and customisation features.
Read full review
Vitally
  • Vitally is suitable for any software company that is looking to measure and report and action the health of their customers.
  • While you would get less value from the tool if you do not have a team in place to action the insights it generates, I would still recommend that smaller teams look at implementing health scores and setting up automated responses to bad health.
Read full review
Pros
HireHop
  • Asset tracking
  • Invoicing
  • Maintenance
  • Order management
  • Availability
  • Projects
  • Accounting integration
  • Reports
  • Document generation
Read full review
Vitally
  • Integrations with other sources
  • Dashboards easy to build
  • Quick research of info
Read full review
Cons
HireHop
  • Could look better
Read full review
Vitally
  • NPS measurement is not particularly customizable
Read full review
Usability
HireHop
No answers on this topic
Vitally
Using of this tool I have improved customer satisfaction tracking and reduced churn rates by ensuring tasks are completed within set timeframes. Customer Sentiment analysis is also very important for me as well as the good project tracking and alignment across Product, Engineering, and Sales teams. This leads to more efficient collaboration and project completion.
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Alternatives Considered
HireHop
HireHop was so much better than the rest it wasn't even a competition. There is just way too much to say here.
Read full review
Vitally
  • Vitally was much easier to both set up and maintain than ChurnZero. The ongoing cost of keeping Churn Zero set up correctly was ultimately too much and caused us to look at other tools.
  • Vitally's user interface is much cleaner and easier to understand. While ChurnZero may have more customizations, we ultimately found we were not using large portions of their app.
  • Vitally worked out to be much cheaper for our needs.
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Return on Investment
HireHop
  • Saved us money
  • Improved workflow
  • Cut time working on each hire
Read full review
Vitally
  • Positive Customer Onboarding and Progress Tracking
  • Good tracking of customer relationship management
  • Customer onboarding, adoption, and satisfaction
Read full review
ScreenShots