Hiver vs. Larksuite

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.

Incentivized

Since I work from home, Larksuite is quite helpful to me because we need a way to communicate even when we are working from home. I'm glad that Larksuite is available to us because we constantly need assistance from our supervisor and quality assurance staff. You can also let others know you won't be available at that time by using interface like "Do not disturb," "In Meeting," or "Taking a Break" in Larksuite. Larksuite's ability to let us attach crucial files, pin crucial communications, and build calendars for scheduled meetings and events is by far its most interesting feature. Larksuite can be used in meetings. I remember when we first started using Larksuite Video Meetings for our discussions, I was astounded to see an interface that allowed you to view on your own the file the speaker had provided. I believe that using Larksuite for our video conference makes things more simpler because everything you need is already there.

Incentivized

• automation through rules
• tagging emails, anaylics behind them
• support, chat always responds right away

Incentivized

• Employee Intranet
• Video Conferencing
• Document Creation
• Knowledge base

Incentivized

• It could be considered expensive, but ultimately worth every penny for those who use shared inboxes/groups to run their business.

Incentivized

• To automatically delete accounts of the resigned employees
• Detect Harmful files that may harm the user

Incentivized

Easy to use

Support is there, can be slow at times.

True ticketing solutions are certainly more robust in that you can typically manage social media channels and phones, etc. But, in my opinion, when you don't have a team solely responsible for managing a ticketing system they can be complicated to implement. With HIVER, we're already all accustomed to managing our own G-Suite inbox, so it was simply a matter of teaching the team how to utilize the solution.

Incentivized

• The ROI on showing how many emails are being received and addressed in a timely manner are great for KPIs
• the ability to search and ensure emails are not being deleted as an automatic report is sent out the following day saying if any emails were deleted by whom
• the ability to automate who gets assigned what emails from specific vendors per entity

Incentivized

• The quality of communicator is way easier by the help of Larksuite
• Larksuite plays the most important role in our company since by Larksuite we our being notified if there are updates we need to check

Incentivized